- Workplace
- Onsite
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Manager
- Experience
- 5+ years
- Education
- Master
- Source
- RecruiterFlow
Description
Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global provider of revenue cycle management (RCM) and specialized clinical services for organizations in their search for a Quality Manager based in Ortigas.
Salary Range: up to ₱90,000
Work Setup: Onsite
Shift Schedule: Night Shift (Mon-Fri, fixed weekends off)
Location: Ortigas
The role
Your Responsibilities:
- Lead and manage the Quality Assurance (QA) team supporting a US Healthcare account.
- Oversee auditing processes to ensure compliance with client standards, regulatory requirements (e.g., HIPAA), and internal policies.
- Develop, implement, and enhance quality frameworks, scorecards, and monitoring systems.
- Analyze audit results, identify performance gaps, and drive corrective and preventive action plans.
- Partner with Operations, Training, and Client Services teams to improve overall service delivery.
- Present quality performance reports, insights, and recommendations to senior leadership and clients.
- Conduct calibration sessions to ensure scoring consistency and alignment with client expectations.
- Drive continuous improvement initiatives to increase CSAT, reduce errors, and improve compliance metrics.
- Mentor and develop QA supervisors and analysts through coaching and performance management.
- Ensure readiness for internal and external audits.
What we're looking for:
- Minimum 5 years of experience as a Quality Manager in a BPO setting.
- Proven experience handling US Healthcare accounts.
- Strong background in auditing, compliance, and people management.
- In-depth knowledge of US healthcare processes, regulations, and HIPAA standards.
- Experience managing large QA teams and driving performance improvements.
- Strong analytical, reporting, and presentation skills.
- Excellent communication and stakeholder management abilities.
- Amenable to onsite reporting in Ortigas.
- Willing to work nightshift schedule.
Ready to take the next step in your career? Submit your application now!
--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
