Intake Coordinator

Description

The Intake Coordinator will be responsible for establishing and maintaining positive relationships with potential admits and referral sources. As well as, respond to client's requests and concerns and manage the insurance verification and authorization process. The Intake Coordinator will also be expected to work with clients from beginning of treatment through discharge with accurate case conceptualization of long-term needs and assessment of overall Client satisfaction.

Essential Duties and Responsibilities:

• Coordinate daily client referral through telephone screening of calls to obtain personal and demographic information and development of rapport with each caller through answering questions and concerns.
• Coordinate intake process, including completing basic assessments and scheduling of intake. Ensure compliance with The Joint Commission, State, Federal and referral/intake regulatory requirements for behavioral health and addiction recovery centers.
• Ensure maximum reimbursement authorization process.
• Negotiate service pricing with insurance Case Managers and other payers within established financial parameters in collaboration with the leadership team at APEX with understanding of the concept of medical necessity.
• Maintain comprehensive working knowledge of Agency contractual relationships and ensure that clients are admitted according to contract provisions.
• Assess discharge needs of each person served and coordinate discharge planning activities to ensure continuing care supports are in place as needed.
• Collaborate with the treatment team to meet discharge goals.
• Represent the program and company within the community through outreach and business development.
• Participate in the afterhours on-call schedule as assigned by the leadership team.
• Other duties as assigned.

Requirements

Education and/or Work Experience Requirement:

• Ideal candidate should have a bachelor's Degree in Social Work, Sociology, Psychology, or other Human Services related field; LADC, CADAC or equivalent registration.
• Nursing licensure preferred, CNA, LPN, RN, etc.  
• Must have a valid Tennessee driver's license and a clean driving record.
• Knowledge of insurance companies and verification of insurance benefits preferred.

At least 2 years of experience in Behavioral Health, preferably in addiction and recovery.