Manager Fulfillment

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

Fulfillment Partner is responsible for driving early visibility into “demand” for GDD projects (revenue and capability forecast) by collaborating with the local CP as well as Business and Delivery teams.

 

Your Impact OR Responsibilities:

 

Demand:

• Provide “Great experiences” for project teams through simplified interaction with overall capacity by serving as the facilitator/aggregator between Capacity functions (Practice Staffing Lead, Staffing Partner (SP), Contracting, Hiring)
• Acts as single point of accountability regarding Capacity related topics in India (i.e., securing the right people from all possible sources: Staffing, Contracting, and Hiring)
• Provide a regular and accurate view of fulfilment for demand to the Business and Delivery
• Works with Capacity Planning to provide detailed information on demand/supply view.
• Regularly communicates with the business on the status of open needs.
• Looks at all the nominations for the account from India perspective and then decides.
• Drives prioritization conversations with the Capacity Directors, and business unit leads for unmet demand escalations/critical roles on what to approve and forward to the project team and what needs to be rejected
• On continuing projects, works with project team to ensure the Existing Tool captures the right information for existing teams being rolled over. 
• Work with local teams to ensure the overall fulfillment is provided to the accounts.
• Analyze and provide early visibility into roll-offs/supply
• Provides insights to, and manages inputs from, all stakeholders to ensure time tracking and data integrity to produce accurate staffing reporting to effectively manage our business
• Manages weekly staffing meetings to coordinate actions accordingly.

 

Stakeholder Management:

• Collaborates with multiple stakeholders across Business, Capacity teams, Hiring, contracting and capacity planning & practices. And ensure we create a fulfilment strategy and execute to the same
• Partnering with business to influence strategic decisions such as right project location, project start dates based on talent availability, leadership spread across accounts, talent mix.

 

Mentoring & building:

• Works with the People teams, locally, regionally and globally to drive achievement of capacity management, People and Business Strategy objectives
• Works with other members of LT to ensure capacity planning and staffing functions are aligned with company purpose and work focus.

Team Leadership:

• Provides coaching and mentoring to team members, often leading by example
• Identifies and disseminates best practices to team members
• Develops and delivers specific staffing and training practices for their area(s) of responsibility
• Manages staffing projections for their area(s) of responsibility.

Qualifications

Your Skills & Experience:

• Proficiency with spread sheets, advanced excel skills and ability to interpret and communicate business and financial data
• Ability to handle a high stress working environment
• Understanding of project management methodology
• Data analysis and financial acumen
• Strong abilities in interpersonal relationship and change management

Additional Information

Tip from Hiring Manager: 

• This person should be highly organized, adapt quickly to change, and thrive in a fast-paced organization.
• This is a job for the curious, make-things-happen kind of person.  Someone who thinks like an entrepreneur and can motivate and move their team to achieve and drive impact.

 

Benefits of Working Here:

• Gender-Neutral Policy
• 18 paid holidays throughout the year.
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well-being.