Receptionist / Administrative Coordinator

Alpha Home Health & Hospice

Locations: Everett, WA or Bellingham, WA
Pay: $20.00 - $24.00 per hour
Schedule: Full-Time

Be the Voice and Heart of Our Agency

Alpha Home Health & Hospice is seeking a highly organized, customer-focused Receptionist / Administrative Coordinator to support our growing home health and hospice team.

This is much more than a front desk position. We are looking for someone who thrives in a fast-paced environment, enjoys helping patients and families, and can confidently balance multiple responsibilities while delivering exceptional customer service.

If you are detail-oriented, professional on the phone, and enjoy being the person who keeps everything running smoothly behind the scenes, we'd love to hear from you.

What You'll Do

• Serve as the first point of contact for patients, families, referral sources, physicians, and community partners
• Answer and route incoming calls with professionalism, warmth, and urgency
• Assist with intake coordination and referral processing
• Support medical records management and document tracking
• Maintain patient and administrative files in compliance with agency and regulatory requirements
• Process physician orders and ensure timely follow-up on signed documentation
• Assist with scheduling, correspondence, data entry, and general office operations
• Coordinate office supplies and administrative support functions
• Support leadership and clinical teams with a variety of projects and administrative tasks
• Help create a welcoming and positive experience for patients, families, visitors, and staff

What We're Looking For

• Outstanding phone presence and communication skills
• Strong customer service mindset with the ability to build rapport quickly
• Exceptional attention to detail and follow-through
• Ability to prioritize multiple tasks and deadlines simultaneously
• Professional, dependable, and highly organized
• Comfortable working independently while supporting a collaborative team environment
• Strong computer skills including Microsoft Office and electronic systems
• Ability to type at least 50 WPM
• Medical terminology knowledge preferred
• Home health, hospice, healthcare, medical office, intake, scheduling, or administrative experience strongly preferred

The Ideal Candidate

You are the type of person who notices details others miss.

You enjoy solving problems, keeping things organized, and helping people. You remain calm when phones are ringing, priorities are shifting, and multiple team members need support at the same time.

Most importantly, you understand that every phone call may be from a patient, family member, or referral source who needs compassion, professionalism, and timely assistance.

Why Alpha Home Health & Hospice?

• Competitive pay: $20-$24 per hour
• Medical, dental, vision insurance
• 401K matching
• Tuition reimbursement
• Vacation, holiday, and sick time
• Other voluntary insurance plans, including pet insurance
• Opportunity for career growth and advancement
• Meaningful work supporting patients and families
• Collaborative and supportive team environment
• Stable and growing healthcare organization
• Ability to make a direct impact in your local community

Requirements

• High school diploma or equivalent required
• Minimum of two years of administrative, customer service, healthcare, or office support experience preferred
• Ability to maintain confidentiality and handle sensitive information appropriately
• Strong written and verbal communication skills
• Ability to perform the essential functions of the position with or without reasonable accommodation

Join a team that is dedicated to providing exceptional care and service to the communities we serve.

Apply today to become part of Alpha Home Health & Hospice.