Sr Manager, Business Analytics & Ops

The Sr. Business Analytics & Operations Manager is a senior integrative role responsible for driving data‑driven decision making, operational excellence, and office governance across DPS China. The role combines business analytics leadership, sales operations governance, and DPS China office management to ensure the organization operates efficiently, compliantly, and with strong execution discipline. 

Acting as a central connective hub, this role links Sales, Marketing, Finance, Strategic Support, IS, HR, and Admin—translating strategy into execution and ensuring day‑to‑day operations are supported by robust analytics, standardized processes, and effective office management. 

Key Responsibilities 

1. Business Analytics & Insight Leadership 

• Own DPS China’s business analytics framework, covering sales performance, market trends, channel effectiveness, and customer insights 

• Translate complex business and strategic questions into structured analyses, KPIs, and actionable insights 

• Lead development and maintenance of standardized dashboards, reports, and executive‑level analytics for leadership reviews 

• Provide forward‑looking insights to support planning, forecasting, resource allocation, and strategic decision‑making 

2. Sales Operations Governance & Execution 

• Oversee end‑to‑end sales operations processes, including but not limited to:  

• Sample and asset management 

• Sales event and meeting support 

• Product complaint compensation processing 

• Hospital tendering and related approval workflows 

• Company chop and operational approval processes 

• Ensure operational stability, efficiency, and full compliance with company policies, controls, and audit requirements 

• Manage and guide outsourced service providers, including SLA definition, performance monitoring, issue resolution, and continuous improvement 

3. Reporting, Performance Management & Compliance 

• Define and govern sales operations, analytics, and performance reporting standards 

• Monitor operational KPIs, service levels, and compliance indicators; proactively identify risks and gaps 

• Ensure alignment between operational data, commercial performance reporting, and financial narratives 

• Support internal audits, reviews, and control testing related to sales operations, analytics, and administrative processes 

4. Business Requirement Translation & Cross‑Functional Enablement 

• Act as a bridge between DPS China business teams and IT/Digital on analytics, reporting, and systems utilization 

• Translate business needs into clear, prioritized analytics and operational requirements 

• Coordinate cross‑functional stakeholders to resolve complex issues spanning Sales, Finance, Supply Chain, Quality, Compliance, HR, and Admin 

• Ensure solutions are practical, scalable, and compliant with governance standards 

5. Data Governance, Quality & Scalability 

• Support and enforce data governance standards, including metric definitions, data ownership, access control, and appropriate usage 

• Ensure data accuracy, consistency, traceability, and transparency across analytics and operational outputs 

• Promote reuse of insights and standard data sources to reduce duplication and manual work 

• Contribute to building automation‑ready, scalable analytics and operations capabilities 

6. DPS China Office Management & Administrative Governance 

• Oversee DPS China office management in coordination with relevant internal functions and service providers, including:  

• Office administration and facility‑related coordination 

• Company chop management and administrative controls 

• Support for inventory verification, asset tracking, and internal audits 

• Logistical support for internal meetings, townhalls, leadership offsites, and company events 

• Ensure office operations comply with company policies, internal controls, and local regulatory requirements 

• Act as the primary business owner coordinating with HR, Admin, Finance, and external vendors for office‑related matters 

• Identify opportunities to improve efficiency, standardization, and employee experience in DPS China office operations 

7. Team Leadership & Capability Building 

• Lead, coach, and develop team members across business analytics, sales operations, and administrative support 

• Build team capability in structured problem solving, analytics rigor, process discipline, and compliance awareness 

• Foster a culture of ownership, collaboration, continuous improvement, and service mindset 

• Drive standardization, simplification, and documentation of recurring analytics, operations, and office processes 

8. Strategic & Ad‑Hoc Initiatives 

• Support DPS China leadership on strategic initiatives, business planning cycles, and transformation programs 

• Lead or contribute to ad‑hoc projects assigned by senior leadership 

• Act as a trusted thought partner to Commercial, Strategic Support, and functional leaders on execution and governance topics 

Qualifications 

Education 

• Bachelor’s degree or above in Business, Analytics, Information Management, Engineering, Healthcare, or related fields 

• Advanced degree (MBA / Master’s) preferred 

Experience 

• Significant experience in business analytics, sales operations, commercial excellence, operations management, or strategic support 

• Proven ability to operate at the intersection of data, processes, and organizational execution 

• Experience in multinational companies; healthcare / medical devices industry experience strongly preferred 

• Demonstrated people management and/or vendor management experience 

Core Competencies 

• Strong strategic structuring and analytical thinking 

• Ability to connect insights with execution and influence stakeholders without formal authority 

• Excellent cross‑functional communication and leadership skills 

• High ownership, resilience, and comfort managing complexity and ambiguity 

Tools & Language 

• Advanced proficiency in Excel and PowerPoint; experience with BI / analytics tools preferred 

• Strong data literacy and comfort working across multiple systems and data sources 

• Fluent Mandarin Chinese and strong business English (spoken and written)