Dispatcher

Description

Job Summary:

The Dispatcher will coordinate and communicate and coordinate and short-haul (drayage) freight movements between ports, warehouses, and distribution centers. This role requires expertise in logistics, real-time communication, route optimization, regulatory compliance, and strong coordination with port operations. 

                                                                                                    FLSA Status: Non-Exempt (Hourly)   

Duties/Responsibilities:

• Provides load planning, driver scheduling/appointments, and dispatch duties for in house drivers, owner operator fleet and any sub-haulers.? 
• Coordinate routing of import and export bookings with ocean carriers? 
• Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence to customers and vendors.? 
• Collaborate and build relationships with customers, carriers, and agent representatives regarding ocean, import, and export products to strengthen service competitiveness.? 
• Support metrics quarterly while obtaining, or exceeding, individual metrics.? 
• Provides constant communication of service issues to the facility departments.? 
• Utilize TMS (Transportation Management System) system to address issues, dispatch drivers, and document interaction.? 
• Adhere to established policies and procedures.? 
• Receive new orders from customers and scrutinize them for accuracy/necessary details.? 
• Accurately enter orders into Transportation Management System (TMS) while ensuring accurate rates for specific orders.? 
• Efficiently navigate Georgia Port Authorities Portal.? 
• Track and trace import availability and details of export bookings.? 
• Assist with keeping files and documentation up to date and compliant.? 
• Collect safety data.? 
• Ensure invoices are accurate and sent in a timely fashion.? 
• Track aging report for receivables.? 
• Serve as liaison between customers/vendors and management.? 
• Assisting management team on various administrative tasks. The list of roles and responsibilities may evolve over time.? 

Skills/Abilities:

• Strong communication skills—clear, concise interaction with drivers, port staff, and clients. 
• Excellent organizational abilities, attention to detail, and multitasking under pressure. 
• In-depth knowledge of industry regulations (DOT, FMCSA) and port operations. 

Schedule:?

• Day shift. 
• Monday to Friday. 
• Weekends as needed.? 

Benefits:  

• Medical, Dental, Vision Insurance  
• Voluntary Life Insurance  
• Voluntary Short-Term Disability Insurance  
• FSA  
• 401K with employer match  
• PTO 
• Supplemental pay types:? 
• Bonus opportunities. 

DILE is a Drug Free Workplace.

DILE is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, veteran status, disability, or any other category protected under applicable law. Our policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Requirements

Education and Experience:

High school diploma or equivalent (associate degree in logistics or transportation is a plus). 

2+ years of experience in freight or truck dispatching; port/drayage experience highly preferred. 

Physical Requirements:

Prolonged periods of sitting at a desk and working with dispatching equipment. 

Must be able to lift up to 15 pounds at times.