IT Technical Support

Agency :

Havas Ortega

Job Description :

The IT Technical Support Engineer is responsible for providing technical assistance and support to end-users within the organization. This role involves troubleshooting technical issues, resolving hardware and software problems, and ensuring the smooth operation of IT systems.

• Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network equipment.
• Hardware Support: Install, configure, and maintain computer systems, peripherals, and network devices.
• Software Support: Provide assistance with software installations, updates, and troubleshooting.
• Network Support: Assist with network connectivity issues, troubleshooting, and maintenance.
• Help Desk Support: Respond to user inquiries and requests via phone, email, and in-person.
• Documentation: Create and maintain technical documentation and knowledge base articles.
• User Training: Provide basic training and support to end-users on IT systems and applications.
• Security: Adhere to security policies and procedures to protect sensitive data.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1+ year/s of experience in IT technical support or a related field.
• Strong knowledge of computer hardware and software (Operating Systems suc as Windows and Mac OS).
• Experience with troubleshooting network issues.
• Excellent problem-solving and analytical skills.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Preferably but not required: Certification in IT support or related field (e.g., CompTIA A+).

Contract Type :

Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.