- Location
- Jakarta Selatan
- Type
- Full-time
- Department
- Customer Service
- Experience
- 1+ years
- Closing date
- 4 weeks ago
- Source
- CareersPage
Description
Responding to customer WhatsApp, emails and social media from tools helpdesk
Handling customer complaints and resolving issues effectively
Identifying customer needs and offering suitable solutions
Escalating complex issues to supervisors when necessary
Following up merchant by means of Outgoing Message or Outgoing Call
Make reports from customers for Complaint, Request and Inquiry cases
Requirements :
Minimum 1 year of work experience as customer service (banking, fintech, ecommerce)
Minimum D3
Ready for shift work
Advance to operating MS Excel/G-sheet Excel
Customer Oriented
Skills
ExcelCustomer Service
