- Location
- West Chester, PA or Boston, MA · 820 Lincoln Avenue, West Chester PA 19380
- Department
- Product
- Seniority
- Manager
- Experience
- 7+ years
- Education
- Bachelor
- Source
- Greenhouse
Description
Lasko Products is a market leader in home comfort solutions, delivering innovative products that improve everyday living for more than 120 years. Our portfolio includes portable fans, heaters, air purifiers, air movement products, and other home environment solutions sold through leading retail, e-commerce, and commercial channels.
We are seeking a Product Integrity & Quality Manager to ensure our products consistently meet consumer expectations throughout their lifecycle while driving continuous product improvement across the organization.
This position can work from our West Chester, PA headquarters or our Boston, MA location.
Position Summary
The Manager, Product Integrity & Quality will be responsible for monitoring product performance in the marketplace and driving resolution of quality and reliability issues. This role will serve as the connective link between Product Management, Engineering, Consumer Insights, Customer Service, Manufacturing, and Supply Chain teams to identify product issues, determine root causes, and implement corrective actions.
The ideal candidate has a strong technical background, thrives in cross-functional environments, and is passionate about improving products through data, consumer feedback, and structured problem solving.
This role does not have direct reports but will influence teams across the organization and help establish best practices for product quality, reliability, and customer satisfaction.
Key Responsibilities
Product Quality & Warranty Performance
- Monitor warranty claims, retailer returns, service data, and customer complaints across product categories.
- Analyze trends and identify recurring product quality and reliability issues.
- Develop reporting and dashboards that highlight key product performance metrics.
- Partner with Product Management to prioritize product improvements based on consumer impact and business value.
Root Cause Analysis & Corrective Actions
- Lead investigations into field failures, warranty claims, retailer feedback, and customer complaints.
- Facilitate cross-functional root cause analysis efforts involving Engineering, Quality, Manufacturing, and Product teams.
- Drive corrective and preventive actions through implementation and validation.
- Ensure lessons learned are incorporated into future product development programs.
Product Teardowns & Competitive Analysis
- Conduct product teardowns of Lasko and competitive products.
- Evaluate component quality, product construction, reliability, functionality, and cost opportunities.
- Identify design improvements and feature enhancements based on competitive benchmarking.
- Provide recommendations to Product Management and Engineering teams.
Product Reliability & Consumer Experience
- Analyze product reviews, ratings, returns data, and customer feedback to identify opportunities for improvement.
- Partner with Consumer Insights teams to uncover recurring consumer pain points.
- Support reliability testing strategies and validation activities during product development.
- Help establish reliability and product performance standards across categories.
Cross-Functional Leadership
- Collaborate closely with Product Managers, Engineers, Consumer Insights, Customer Service, Manufacturing, and Supply Chain teams.
- Facilitate issue resolution meetings and ensure accountability for corrective actions.
- Present product quality trends and recommendations to leadership.
- Influence future product requirements based on marketplace performance and consumer feedback.
Qualifications
Required
- Bachelor's degree in Engineering, Quality, Manufacturing, Product Development, or related field.
- 7+ years of experience in Product Quality, Reliability Engineering, Product Development, Manufacturing Quality, or related disciplines.
- Experience conducting root cause analysis and leading corrective action initiatives.
- Strong analytical skills with the ability to translate data into actionable recommendations.
- Experience working with consumer products, small appliances, electronics, durable goods, or related industries.
- Ability to influence cross-functional teams without direct authority.
Preferred
- Experience with warranty analysis, field quality, product returns, and customer feedback systems.
- Familiarity with DFMEA, PFMEA, 8D, CAPA, and reliability testing methodologies.
- Experience conducting product teardowns and competitive benchmarking.
- Lean Six Sigma certification or equivalent quality training.
- Experience partnering closely with Product Management and Engineering organizations.
What Success Looks Like
- Reduced warranty claims and product return rates.
- Improved product ratings and customer satisfaction.
- Faster identification and resolution of field quality issues.
- Increased collaboration between Product, Engineering, and Quality teams.
- Strong integration of consumer feedback into future product development efforts.
- Creation of a proactive product integrity process that drives continuous improvement across the portfolio.
About Lasko Products
Love Your Air™
Lasko Products is the leading air solutions brand with a reputation for reliable products, peak performance, and perpetual innovation – our commitment to our customers for over a century. Founded in 1906 by Henry Lasko in Philadelphia, Lasko has evolved for over a century to become the global leader in air solution products. From our roots in small appliances, fans, and portable heaters, we’ve grown to become the leading home comfort company while maintaining our unwavering commitment to quality and value. Today, Lasko stands as a symbol of innovation, offering consumers around the world high-performance products; portable fans, heaters, air purifiers, humidifiers, and home ventilation solutions. Our well-known brands, Lasko, B-Air, BlueDri, Air King, and Guardian Technologies, serve both consumer and commercial markets across North America and internationally. As an American company for 120 years, we take pride in upholding the spirit of hard work, trust and accessibility, ensuring that Lasko remains available to all, for generations to come. Headquartered in West Chester, Pennsylvania, with manufacturing and distribution facilities in Tennessee and Texas, Lasko intends to set the standard in the air solutions category for another 100 years.
Lasko’s mission is to provide comfort you can trust.
Our company’s success is based on our culture of GRACE, with five core “Be” values outlining how we live it.
Growth Mindset — Be Bold
- We are never the finished product ─ every failure is a data point, every setback is a setup.
Recognition — Be Together
- We win together. We celebrate together! High performance deserves to be seen ─ named, specific, remembered.
Authenticity — Be Real
- No masks. No politics. Show up as you are, say what you mean, and mean what you say.
Clear Communication — Be Clear
- Say it plainly. Say it once. Say it to the right person. Clarity is kindness.
Extreme Ownership — Be Accountable
- No blame. No excuses. Own the win and the loss. No exceptions.
Why Join Lasko?
At Lasko, we believe people do their best work when they’re supported ─ personally and professionally. That’s why we offer flexible hours and a hybrid work schedule for our corporate team, promoting employees to balance life and work in a way that fits their lifestyle. Our dog-friendly corporate headquarters adds a fun, welcoming atmosphere, while our competitive salaries with bonus potential recognize and reward your contributions. We also offer a comprehensive benefits package that includes a strong 401(k) match, wellness incentives, and robust health coverage. Join Lasko and be part of a legacy of innovation – at a company that values flexibility, growth, and a culture where you can thrive.
