Sr. Analyst, People Services Americas

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities

Service Delivery Excellence

• Provide subject matter expertise on U.S., Canada, and Mexico HR processes, including onboarding, job changes, terminations, mobility, and compensation transactions.
• Coordinate daily operation and support the Sr. Manager, People Services, Americas in delivery
• Act as the first escalation point for Analyst, People Services on Tier 2 inquiries and process execution issues.
• Handle complex employee and manager inquiries escalated from Tier 1 and Tier 2 support channels.
• Apply HR policies and procedures to resolve cases accurately and efficiently.
• Investigate and resolve data discrepancies, routing unresolved issues to appropriate teams.
• Support onboarding and functional training for new team members.
• Generate reports, data files, and audits as required by internal stakeholders or third-party vendors.
• Act as regional focal points or representative for assigned improvement projects.
• Maintains Knowledge Base by keeping SOP documentation up to date and by training People Services team members in changes to HR processes.

Operational Efficiency & Continuous Improvement

• Support the People Services leadership team in optimizing case handling and transaction accuracy across the employee lifecycle.
• Leverage technology and automation to improve service efficiency, scalability, and accuracy.
• Identify and recommend process improvements to Global Process Experts of relevant areas, in alignment with global frameworks.

Compliance & Policy Adherence

• Ensure adherence to standard operating procedures, company policies, and local labor regulations.
• Support internal and external audits by providing accurate documentation and data.
• Monitor process compliance and escalate risks or gaps as needed.

Stakeholder and Relationship Management

• Build strong partnerships with Field HR, CoEs, and business stakeholders to ensure alignment and responsiveness.
• Act as a trusted advisor on HR operations and policy interpretation.
• Collaborate cross-functionally to resolve complex employee lifecycle issues.
• Handles day-to-day relationships with vendors, escalating service issues to Sr. Manager.

Qualifications

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience: Minimum 5 years of experience in HR shared services or HR operations, with a focus on North American processes.
• Systems: Experience with Workday or other cloud-based HRIS platforms; familiarity with case management tools such as ServiceNow or Workday Help is a plus.
• Languages: Fluency in Spanish and English required; French is a plus.

Key Competencies

• Deep knowledge of U.S., Canada, and Mexico HR processes, policies, and compliance requirements.
• Strong analytical and problem-solving skills; able to evaluate information from multiple sources and resolve inconsistencies.
• Excellent communication skills; able to explain complex information clearly and professionally.
• High attention to detail and ability to manage confidential information with discretion.
• Collaborative mindset with a commitment to continuous learning, continuous improvement, and service excellence.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.