Partnership Account Manager - East Midlands

Jewson Partnership Solutions (JPS), specialists in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is looking for a Partnership Account Manager to manage a portfolio of customer contracts across the East Midlands.

All applicants must have a full UK driving licence.

At JPS, we're focused on building strong partnerships, delivering innovative solutions and creating long-term value for our customers. This is an exciting opportunity for a commercially minded Account Manager who enjoys building lasting customer relationships, delivering exceptional service and driving profitable growth across an established portfolio of Public Sector contracts.

This is a full-time position working 40 hours per week, Monday to Friday, typically between 8:00am and 5:00pm, although flexibility is required to support customer and business requirements.

What You'll Be Doing

• Managing a portfolio of Public Sector contracts across the East Midlands, ensuring excellent customer service, contract compliance and long-term retention.
• Building trusted relationships with customers at every level, from operatives through to Directors.
• Delivering profitable growth by identifying opportunities within existing customer accounts.
• Working collaboratively with Commercial, Supply Chain, Operations, Finance, IT and other business functions to deliver the best possible customer solutions.
• Building strong relationships with suppliers to maximise contract support, improve product knowledge and identify innovative solutions.
• Ensuring contracts are delivered in line with agreed terms, conditions, KPIs and SLAs.
• Delivering value for money throughout the lifetime of customer contracts by driving efficiencies and continuous improvement.
• Supporting the development and delivery of customer social value plans and contributing to wider social value initiatives across JPS.
• Assisting with contract mobilisations and demobilisations alongside the JPS Implementation Manager.
• Working with the Commercial Team to maintain product catalogues, pricing, contract support and other commercial agreements.
• Supporting tender and re-tender activities by providing customer insight and helping develop high-quality, competitive submissions.
• Working proactively with customers ahead of contract renewals to understand changing requirements and develop effective solutions.
• Building effective relationships across the wider STARK business to ensure outstanding service and uncover opportunities for growth.
• Supporting the creation and maintenance of new business pipelines within your designated region.
• Maintaining accurate customer information and activity within the CRM system.
• Acting as an ambassador for the Jewson Purpose and Values in every customer interaction.

What We're Looking For

• Proven experience managing customer accounts within a customer-facing commercial environment.
• Experience within the Public Sector market is preferred, with a strong understanding of its influencing factors.
• A proven track record of customer retention, sales growth and margin improvement.
• Excellent relationship-building skills with the ability to influence stakeholders at every level.
• Strong commercial and financial awareness with the ability to turn analysis into profitable outcomes.
• Excellent written and verbal communication, presentation, negotiation and influencing skills.
• Experience working collaboratively across multiple business functions.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• A customer-first approach with excellent problem-solving skills.
• Good commercial acumen, attention to detail and experience using Microsoft Excel and CRM systems.
• A degree or business-related qualification is desirable.

What's in it for you

• Competitive Basic Salary
• Performance Related Bonus
• Company Car or Car Allowance
• 34 days holiday per year
• Retirement Savings Plan (Pension) with Legal & General
• Life Assurance – From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• Work Perks – A platform home to hundreds of high street and online discounts via Reward Gateway.
• Aviva Digicare+ Workplace App, including access to a digital GP, second medical opinions, mental health consultations, bereavement support and nutritional consultations.
• Voluntary company benefits such as Car Salary Sacrifice Scheme with VWFS, Cycle2Work, Benenden Healthcare and Critical Illness Cover.
• Refer a Friend Scheme.
• Wellbeing Centre via Work Perks.

Why STARK?

We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're passionate about building long-term customer partnerships, delivering value for Public Sector customers and making a real impact within a market-leading business, we'd love to hear from you.

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and answer any initial questions you may have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you perform at your best.

STARK Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.