Systems Support Assistant

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 

Closing Date:

Type of Position:

Professional Staff - Information TechnologyNo

Job Type:

RegularNo

Institution Name:

University of Arkansas at Monticello

UAM, one of twenty campuses of the University of Arkansas System, is located in southeastern Arkansas in the beautiful timberlands, rich in outdoor recreation activities, and approximately 100 miles south of Little Rock. UAM is a comprehensive, residential and commuter, undergraduate institution also offering selected master’s degree programs.

Department:

Systems Managementwww.uamont.edu

Summary of Job Duties:

The University is seeking a Systems Support Assistant to provide front-line support for student information, HR, Payroll, Finance, and related enterprise systems. In this entry-level role, you will assist users, resolve common issues, and help maintain accurate data and efficient business processes across student and employee systems. Responsibilities include handling routine support tickets, assisting with system access and navigation, reviewing and correcting basic data issues, and identifying whether problems stem from user error, data inconsistencies, process gaps, or system functionality.

Qualifications:

Bachelor of Science in Computer Information or computer related field is required. Successful candidates will bring strong communication and customer service skills, a logical, step-by-step approach to troubleshooting, and careful attention to detail when working with sensitive data. Preferred qualifications include prior experience in IT support or customer service, familiarity with enterprise or higher education systems, and basic experience with Excel or data tools. Daily work will involve responding to tickets, supporting users, documenting solutions, and identifying recurring issues to improve processes. This role offers opportunities for continual growth, with an emphasis on learning enterprise systems, building technical skills, and contributing to ongoing process and data quality improvements. 

Additional Information:

Commensurate with experience and experienceCover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Special Instructions to Applicants:

Annie Breedlove
Project Coordinator
8704601036
[email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes