Budtender

 

Budtender

Reports to: Retail Store Manager
FLSA Status: Non-Exempt
Department: Retail
Location: 2444 W Northern Ave, Phoenix AZ 85021

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Position Summary:

The Budtender is responsible for delivering an outstanding customer experience while educating consumers about cannabis products. This role supports the day-to-day operations of the dispensary, from order fulfillment to compliance documentation, all while promoting a welcoming and professional environment.

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Responsibilities:

• Must be able to greet and check in consumers, verify their status, and report allotments in the POS system.
• Responsible for providing cannabis education and guidance to customers.
• Must assist customers in selecting products efficiently and compliantly.
• Must be able to process orders and handle payments using POS software with a high level of accuracy.
• Must be able to operate, maintain, and close the cash register, including reconciliation and deposit tasks.
• Must maintain a clean, organized, and professional environment for customers and coworkers.
• May be required to support other departments, including administration and packaging, as needed.
• Must assist with daily operational needs, including restocking and supporting compliance efforts.

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Supervisory Responsibilities:

None.

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Qualifications:

• Must be at least 21 years of age.
• Must be able to obtain and maintain a Facility Agent Card in accordance with Arizona state regulations.
• 1+ year of experience in retail, customer service, or a related role preferred.
• Working knowledge of medical cannabis and its consumption methods.
• Familiarity with Arizona cannabis products and transaction limits.
• Understanding of state cannabis regulations and dispensary compliance protocols.
• Ability to operate POS systems and basic software programs.
• Strong communication and customer service skills.
• Dependable, punctual, and able to work under pressure in a fast-paced retail setting.
• Positive, team-oriented mindset.

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Education and Certifications:

• High school diploma or equivalent required.
• No additional certifications required.

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Physical Requirements:

• Must be able to stand for extended periods (up to 8 hours).
• Must be able to lift and move up to 25 pounds.
• Manual dexterity and visual acuity are required for handling products and operating point-of-sale systems.

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Work Environment:

• Work is performed in a cannabis retail dispensary environment.
• Exposure to strong odors, moderate noise, and customer interaction throughout the day.
• PPE may be required depending on the task or department support.