Claims Officer

• Global Organisation in Warwick Farm
• $37.30 per hour + super
• Full time temporary opportunity - 6 Month with possible extension or permanency 

Our client, a leading global organisation based in Warwick Farm, is seeking a Warranty Claims Officer to join their busy customer service team.

This role will see you manage a high volume of warranty and service enquiries while supporting customers throughout the claims process. You will work rotating shifts between 8:00am and 6:00pm, Monday to Friday.

Your duties will include:

• Managing high volume inbound calls regarding warranty and service enquiries
• Responding to customers via phone, email and web channels
• Processing warranty claims and service requests accurately and efficiently
• Reviewing claim information and ensuring all required details are provided
• Updating customer records and maintaining accurate claims information
• Handling customer complaints and difficult interactions professionally
• Liaising with internal departments to resolve warranty enquiries
• Working towards KPIs including customer satisfaction and first call resolution
• Completing general administration and data entry as required

The successful candidate:

• Has previous experience in warranty claims, call centre or high volume customer service
• Has a customer service or hospitality background, which will be highly regarded
• Has strong communication skills, both written and verbal
• Can confidently manage complaints and challenging customer interactions
• Has excellent attention to detail and accurate data entry skills
• Can work under pressure while remaining calm and professional
• Is confident, friendly, switched on and genuinely passionate about customer service
• Is available to work rotating shifts between 8:00am and 6:00pm, Monday to Friday

If this sounds like the opportunity for you, APPLY TODAY or send your resume to [email protected]

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

We thank you for your interest in this position; however, only suitable candidates will be contacted. In the meantime, we invite you to register your details online at www.norwestrecruitment.com.au to be considered for suitable positions.