Platform & Governance Lead Architect (ServiceNow - CM) - High Level Clearance (Remote - US)

• Solution Design and Architecture: Provide expert guidance on ServiceNow capabilities, customization options, and best practices. Lead the design of ServiceNow solutions that meet clients' requirements and leverage the ServiceNow platform and integrations effectively. Identify and solve potential challenges. 

• Implementation Support: Support the delivery of ServiceNow solutions. Provide technical oversight and ensure the design is accurately implemented. Ensure deliveries follow ICF and ServiceNow standards and processes. Oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across platforms. 

• Performance Optimization: Conduct performance analysis and optimizations to improve the efficiency and responsiveness of ServiceNow and integrated solutions. Address performance bottlenecks. 

• Quality Assurance: Design quality assurance plans and ensure the technical deliverables meet quality standards and best practices. 

• Project Management: Work with project managers to keep projects within scope and timeline. Communicate project status with practice leadership and clients. Support deployment registrations to maintain ServiceNow partner status. 

• Security and Compliance: Design the security plan and ensure all solutions follow security best practices and compliance requirements. Work with security teams to implement security measures and maintain a secure environment. 

• Documentation and Knowledge Sharing: Create technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the Practice. Lead knowledge sharing sessions across the practice. 

• Continuous Learning: Stay updated on the latest developments in ServiceNow and integrated technologies, tools, and industry trends. Enhance your expertise to provide innovative solutions and approaches. 

• Client Relationships: Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions. 

• Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career pathways, mentoring and coaching individuals, and tailoring growth plans. 

• Strategic Relationships: Foster enduring relationships between ICF, ServiceNow, and our clients. Facilitate collaboration and issue resolution. 

• Corporate Growth: Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow licenses sales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution. 

What you must bring: 

• 8+ years of experience implementing or architecting ServiceNow solutions  

• Experience Implementing at least two of the following: HRSD, ITSM, Discovery, Service Mapping, or Software / Hardware Asset Management 

• ServiceNow Certified System Administrator 

• ServiceNow Certified Master Architect 

• Must hold an active Top Secret Clearance 

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. 

What we would like you to have:  

• ServiceNow Certified Application Developer 

• Experience with Integration Hub, Rest API and custom integration scripting. 

• Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies 

• Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages 

• Experience in designing and leading complex solutions and integrations 

• Demonstrated expertise in system architecture and design principles, with the ability to develop scalable, resilient, and maintainable solutions. 

• A proven technical leader who thrives on tackling new challenges, driving meaningful outcomes, and continuously growing through greater responsibility and leadership opportunities. 

• Excellent written and oral communications skills to deliver concise technical solutions  

• Exceptional problem-solving and critical-thinking abilities 

• Excellent communication, presentation, and stakeholder management skills 

• In-depth understanding of ServiceNow best practices and industry trends 

• Excellent conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery 

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.