Ice Arena Attendant

Assigned to:  Casper Ice Arena

Incumbents are responsible for providing courteous customer service associated with point of sale systems and safely operating the ice resurface and ice maintenance equipment at the ice arena. 

REPORTING STRUCTURE:
Receives direction from the Recreation Supervisor or higher-level management staff.

1.Attends the front desk of the ice arena and provides general information in person or by telephone, about assigned recreational facilities such as the services provided, processing registrations, issuing memberships, passes, taking associated fees and cashiering, food and retail sales, and similar customer service duties.

2.Operates ice resurfacer, skate sharpener, and other ice maintenance/making equipment including Zamboni, Olympia, and ice edger. 

3.Maintains setting up and tearing down areas for special events including shoveling snow, moving tables, chairs, pipes/drapes in meeting rooms and other designated areas.

4.Provides general oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events.

 5.Maintains clean and orderly cashier station and performs routine cleaning tasks, as assigned, including light cleaning of lift chairs, equipment, and facility common areas.

 6.Completes daily operational reports and inspections of safety equipment, as assigned.

 7.Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

 8.Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):
Knowledge of:
?Customer service principles.
?Cashiering and mathematical calculations.
?Record keeping.
?Standard safety practices and procedures. 
?Basic principles of health and sanitation standards.

Abilities (position requirements at entry):
Ability to:
?Work a variety of shifts including weekends, nights, and holidays as needed.
?Be flexible with changing assignments.
?Learn and follow compliant cash handling methods and procedures.
?Learn and follow proper cash register operation.
?Routinely demonstrate the City of Casper core values.
?Encourage safety protocols to all visitors and customers.
?Keep accurate records of work performed. 
?Respond to inquiries, complaints, and requests.
?Follow written and verbal instructions and direction.
?Safely operate and handle equipment and supplies.
?Care for applicable tools and equipment.
?Handle multiple customers at the same time.
?Clean-up work sites in a neat and orderly fashion.
?Learn to assess problems in the field and conduct measures to correct the problem.
?Operate modern office equipment, software, and operating systems/applications. 
?Maintain a neat and professional appearance. 
?Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
?Establish and maintain effective working relationships with those contacted in the course of work. 

Skills (position requirements at entry):
Skill in:
?Operating in a courteous, knowledgeable and tactful manner with staff and general public. 
?Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
?Operation of modern office equipment, software, and operating systems/applications.
?Operating in a courteous, knowledgeable, and tactful manner with customers, staff and general public.
?Cashiering and mathematical calculations.

EDUCATION and EXPERIENCE 
•High school diploma or equivalent (G.E.D.) preferred.
•Six (6) months of experience in a public setting providing customer service preferred.
•Must be at least 18 years of age.

LICENSING and CERTIFICATIONS 
•Possession of a valid Wyoming Driver’s License. 

 Physical and Environmental Conditions:  
City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include: 
•Emergency response/rescue
•Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
•Operating or maintaining water and wastewater systems
•Writing or modifying code, maintaining, or modifying City data systems including work on networks, servers, and communication systems
• CDL operations and driving
• Operating power-driven machinery or equipment
• Creating or modifying health, financial, security and/or risk documents or assessments
• Working with or directing minors 

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, twisting, bending, lifting, gripping/grasping, talking, hearing, seeing and repetitive motions.

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, and pull or otherwise move objects, including the human body.

Incumbents are frequently subject to prolonged sitting, as well as standing, walking, or climbing relatively steep inclines and/or ladders on snow covered and icy surfaces. Physically demanding manual labor such as shoveling, raking, and digging is likely. Exposure to moving mechanical equipment and loud noise is expected. Incumbents are subject to frequent environmental exposures to dusts, odors, chemicals, sun, cold, moisture, and other extreme climate/weather conditions. Required personal protective equipment includes appropriate outerwear and footwear for outdoor winter weather, gloves, hearing protectors, and eye protectors.

 

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, twisting, bending, lifting, gripping/grasping, talking, hearing, seeing and repetitive motions.

 

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, and pull or otherwise move objects, including the human body.

 

Incumbents are frequently subject to prolonged sitting, as well as standing, walking, or climbing relatively steep inclines and/or ladders on snow covered and icy surfaces. Physically demanding manual labor such as shoveling, raking, and digging is likely. Exposure to moving mechanical equipment and loud noise is expected. Incumbents are subject to frequent environmental exposures to dusts, odors, chemicals, sun, cold, moisture, and other extreme climate/weather conditions. Required personal protective equipment includes appropriate outerwear and footwear for outdoor winter weather, gloves, hearing protectors, and eye protectors.