- Location
- Germany
- Workplace
- Remote
- Type
- Internship
- Department
- Other
- Source
- JOIN
Description
**krisenchat Ukrainian**
**Online psychosocial crisis support in Ukrainian and Russian**
**krisenchat Ukrainian provides free and confidential psychosocial counseling for individuals affected by war, displacement, migration, and other challenging life events that impact their emotional stability and mental health.**
**We support children, adolescents and adults who are experiencing acute emotional distress or psychological overwhelm and are seeking professional, compassionate, and structured support.**
**We offer short-term, crisis-focused counseling via chat in Ukrainian or Russian. Our trained counselors provide empathetic and solution-oriented conversations, helping individuals stabilize in difficult moments and identify possible next steps.**
**We work with clear protocols for high-risk situations, including suicidality and child protection. Counselors have access to practical tools for anxiety management, panic regulation, and stress stabilization through our online resource toolbox.**
**We maintain a growing network of referral resources to ensure further professional support when needed.**
**Our team communicates via Slack and is supported by experienced professionals who provide onboarding, supervision, intervision, and continuous training.**
**We are an engaged and appreciative community committed to high-quality crisis support and ongoing professional development.**
**krisenchat was founded during the COVID-19 pandemic and builds on experience from over 200,000 chat consultations.**
## Tasks
Your role will be to provide psychosocial crisis counseling and emotional support via online chat. Common topics include war-related distress, anxiety, loneliness, depressive symptoms, family conflicts, and work-related stress.
Each shift lasts 2 hours and can be scheduled at a time that suits you. As we operate 24/7, volunteers have a high degree of flexibility in organizing their shifts.
We ask volunteers to take at least **two shifts per month.**
You will receive detailed guidance during our onboarding process.
Throughout your work, you will never be left alone. A professional team is available for support during shifts, and you can exchange ideas with colleagues at any time.
## Requirements
- Completed bachelor's degree in psychology or bachelor's student with additional qualification or intensive consulting experience (no mandatory internships)
- Psychotherapists in training or completed in the procedures recognized by the psychotherapy guidelines
- All counselors need a PC for the consultation. Our consulting work is exclusively digital and with the help of other digital tools. Basic computer skills are required. Advice from a mobile device (e.g. tablet or cell phone) is generally not possible.
- Knowledge of the Ukrainian and Russian language (in written form) at C2 level, English (understanding) at B1 level are also required for inner communication.
- Personal contact is crucial for us - we first get to know all interested parties personally in a video call.
## Benefits
Volunteering with krisenchat Ukrainian offers meaningful professional development within a structured and supportive environment.
As a volunteer, you receive:
- Hands-on experience in digital crisis counseling and short-term intervention, working with a diverse range of psychological and crisis-related topics.
- Free group supervision, peer exchange, structured onboarding, access to e-learning, and workshops led by experts (some with certificates of participation).
- Formal documentation of your volunteering, which can support further education, employment applications, or other professional pathways.
You also become part of a committed and reflective professional community focused on quality and continuous development.
