Pharmacy Technician - Lead

Description

Position Summary

The Lead Pharmacy Technician plays a key leadership role in supporting pharmacy operations across all Fetter pharmacies. Working under the supervision of licensed pharmacists, this position combines hands-on pharmacy technician responsibilities with leadership, training, quality oversight, and operational support.
The Lead Pharmacy Technician serves as a mentor and resource for pharmacy technicians and cashiers, helping to standardize workflows, promote regulatory compliance, and foster a culture of excellence in patient care. This role offers an opportunity to make a meaningful impact by improving pharmacy operations, supporting staff development, and ensuring patients receive safe, efficient, and compassionate service.

Essential Responsibilities

Leadership & Team Development

• Serve as the primary mentor and resource for pharmacy technicians and cashiers.
• Coordinate onboarding and training for new team members while supporting the continued development of existing staff.
• Conduct competency assessments and provide coaching to promote consistent, high-quality performance.
• Assist with scheduling, PTO approvals, and daily workflow coordination for pharmacy technicians.
• Foster a positive, collaborative, and accountable team environment.

Pharmacy Operations

• Perform all duties of a certified pharmacy technician, including:
  • Processing and preparing prescriptions.
  • Entering prescription information into pharmacy software.
  • Utilizing electronic medical records (EMR).
  • Assisting pharmacists with prescription fulfillment and medication distribution.
  • Maintaining accurate documentation and records.
• Provide staffing support at all Fetter pharmacy locations as operational needs require.

Quality & Compliance

• Promote compliance with departmental policies, state and federal regulations, and pharmacy best practices.
• Monitor workflow quality and assist with competency reviews to maintain high standards of patient safety.
• Participate in quality improvement initiatives and support pharmacy audits and compliance activities.
• Assist in preparing quality and performance reports for leadership and committees.

Inventory Management

• Monitor medication inventory and remove expired products.
• Coordinate routine inventory cycle counts across pharmacy locations.
• Assist with medication ordering and inventory control to ensure appropriate stock levels while minimizing waste.
• Support accurate medication profile maintenance and prescription transfers when appropriate.

Standardization & Process Improvement

• Partner with pharmacy leadership to develop, implement, and maintain standardized pharmacy procedures across all locations.
• Identify opportunities to improve workflow efficiency, patient experience, and operational consistency.
• Serve as a liaison between pharmacy technicians, pharmacists, providers, and clinical staff to facilitate effective communication and problem resolution.

Patient Care

• Provide exceptional customer service while ensuring accurate prescription processing and medication distribution.
• Maintain competency in serving patients across all age groups and diverse populations.
• Support Fetter Health Care Network's mission of delivering high-quality care to underserved communities.

Technology & Documentation

• Effectively utilize pharmacy management systems, electronic health records, and other technology platforms.
• Maintain accurate documentation related to training, quality improvement, compliance, and inventory activities.

Professional Responsibilities

• Maintain patient confidentiality and comply with all HIPAA regulations.
• Demonstrate strong organizational, communication, time management, and problem-solving skills.
• Perform other duties as assigned by the Pharmacist-in-Charge, Lead Pharmacist-in-Charge, Director of Clinical Services/Pharmacy Director, Chief Medical Officer, or Chief Executive Officer.

Requirements

Working Conditions

Physical Requirements

• Stand and walk for extended periods throughout the workday.
• Use a computer and keyboard for prolonged periods, including typing and documentation.
• Read printed and electronic materials and communicate clearly both verbally and in writing.
• Occasionally bend, kneel, crouch, or stoop while performing job duties.
• Lift, carry, or move supplies and equipment weighing up to 30 pounds.
• Maintain visual acuity for close work, including reading labels, medication packaging, and computer screens.

Work Environment

• Work primarily in a pharmacy and clinical healthcare setting.
• May be exposed to communicable diseases, blood, and other bodily fluids while following established infection control and safety protocols.
• Travel between Fetter pharmacy locations and attend meetings as needed.
• Occasionally work evenings or weekends to support operational needs.

Knowledge, Skills & Abilities

The ideal candidate will demonstrate:

• Outstanding customer service skills with a commitment to providing compassionate patient care.
• Excellent verbal and written communication skills, with the ability to build positive relationships with patients, providers, and team members.
• Strong leadership, coaching, and mentoring skills to support the development of pharmacy technicians and support staff.
• Exceptional organizational, time management, and problem-solving abilities.
• Ability to prioritize responsibilities and work independently in a fast-paced healthcare environment.
• Sound judgment, professionalism, discretion, and attention to detail.
• Ability to effectively manage competing priorities while maintaining quality and accuracy.
• Flexibility to travel between pharmacy locations to provide operational support as needed.
• Ability to delegate responsibilities, coordinate workflow, and promote accountability among pharmacy technicians and support staff.
• Commitment to teamwork, continuous improvement, regulatory compliance, and operational excellence.

Education & Experience

Required Qualifications

• High school diploma or equivalent.
• Current Pharmacy Technician Certification.
• Current CPR certification.
• Minimum of 3–5 years of experience as a pharmacy technician in a healthcare or pharmacy setting.

Preferred Qualifications

• Previous leadership, supervisory, or lead pharmacy technician experience.
• Experience training, onboarding, or mentoring pharmacy technicians or other support staff.
• Experience working in a multi-site or ambulatory care pharmacy environment is a plus.