School Partnerships Coordinator

Description

Job Summary: The School Partnerships Coordinator supports the effective coordination and implementation of School Market and Fresh Market programs across a multi-county service area, ensuring consistent, high-quality program execution through the management of daily operations, partner support, and strong communication across sites. Working closely with the Director of School & Community Partnerships and the Lead School Partnerships Coordinator, this role serves as a key liaison between school partners and internal teams to address operational needs and foster partner success. The School Partnerships Coordinator is responsible for onboarding and training partners, cultivating and maintaining strong relationships, identifying opportunities to improve processes and program efficiency, and contributing to special projects and initiatives that enhance the overall quality, impact, and sustainability of program services. 

 About Second Harvest

Second Harvest Food Bank of Central Florida is a member of Feeding America – the largest charitable domestic

hunger-relief organization in the United States. Second Harvest Food Bank secures and distributes food and grocery

products to more than 800 feeding partners throughout Central Florida. With the help of food and financial

donors, volunteers and a caring, committed community, the food bank distributes 300,000 meals every day to a seven-county

service area, which includes Brevard, Lake, Marion, Orange, Osceola, Seminole and Volusia. Feeding neighbors

facing hunger is only the beginning. By investing in job training programs, advocating for access to nutritious foods, and

inspiring our community to get involved, Second Harvest Food Bank is leaning into the root causes of hunger and helping

our neighbors thrive.

Department Overview 

The School Partnerships team serves as the primary point of contact for school partners participating in the School Market and Fresh Market program models. Guided by a student-centered, stigma-free approach, the team works to ensure safe, equitable, and dignified access to nutritious food at partnering sites across Brevard, Lake, Marion, Orange, Osceola, Seminole, and Volusia Counties. Through strong relationship-building and ongoing support, the School Partnerships team works directly with school partners interested in program participation. The team also collaborates closely with departments across the organization to strengthen program operations, foster innovation, and expand sustainable solutions that support student success and improve food access for children and families throughout Central Florida.

  Work Schedule 

• Monday–Friday, 9:00 AM – 5:00 PM 

Travel Requirements

• Up to 30% local travel across a seven-county service area 
• Combination of office-based and occasional field-based work

Core Responsibilities/Essential Functions

Program Coordination & Execution

• Coordinate School Market and Fresh Market program operations across assigned sites, ensuring timely, accurate, and consistent execution
• Serve as the primary point of contact for an assigned portfolio of school partners, maintaining strong and responsive relationships
• Identify and address day-to-day operational challenges, escalating complex issues to the Lead School Partnerships Coordinator or Director, as appropriate
• Maintain effective communication and coordination between program sites, Operations, and the School Partnerships team.
• Support program expansion efforts and operational transitions as needed

Record Keeping & Data Integrity

• Maintain detailed and accurate program records within Primarius, Microsoft Office, and other organizational systems to meet organizational and partner requirements
• Monitor data accuracy and completeness across assigned sites, identifying discrepancies and taking corrective action when appropriate
• Prepare routine reports, summaries, and tracking documents to support program monitoring and decision-making

Process Improvement & Operational Excellence

• Identify and recommend opportunities to improve processes, workflows, and communication to enhance program efficiency and quality
• Utilize standardized tools, procedures, and documentation to ensure consistency across program sites
• Assist with implementing new processes, resources, and program enhancements

Partner Engagement & Customer Service

• Provide high-quality customer service to school partners, responding to needs and inquiries in a timely and professional manner
• Conduct regular check-ins with partners to assess needs, gather feedback, and support partner success
• Connect partners with available resources and provide ongoing support to strengthen program implementation and outcomes

Training, Onboarding & Program Support

• Support onboarding and training of new partner sites, ensuring understanding of program standards, expectations, and operating procedures
• Assist with the development and maintenance of training materials, guides, and program resources
• Support planning and execution of trainings, site visits, compliance monitoring, and partner events

Special Projects & Program Support

• Support the implementation of special initiatives and pilot projects as assigned
• Assist with program evaluations, surveys, and data collection efforts to measure program impact
• Contribute to the development of program communications, templates, and partner-facing materials

General

Perform other duties as assigned 

Requirements

  Minimum Qualifications

• Associate’s degree or equivalent experience in non-profit management, public health or other relevant fields; equivalent combination of education and experience may be considered.
• One or more years of experience coordinating programs, projects, or services involving multiple stakeholders and competing priorities.
• In-depth knowledge of departmental procedures, processes, and applicable organizational policies
• Awareness of emerging practices, trends, and innovations in the function
• Proficiency in tools and systems related to the role (e.g., Microsoft Word, Excel, organization-specific systems), including the ability to apply them to varied work
• Strong written and verbal communication skills to explain information to various audiences and stakeholders
• Strong attention to detail to ensure accuracy and minimize errors
• Strong organizational and coordination skills to support departmental programs and projects
• Knowledge of project coordination practices, including planning, sequencing, and tracking
• Understanding of how to collect, organize, analyze, and report relevant data
• Knowledge of customer, visitor, or constituent service principles, including how to resolve straightforward issues independently
• Ability to perform and complete a wide array of tasks and work assignments without immediate supervision
• Ability to prioritize daily activities and apply judgment in coordinating tasks and projects
• Ability to receive general instruction on daily work and follow detailed instructions on new assignments
• Ability to break down straightforward problems and follow them through to resolution
• Ability to manage multiple tasks, goals, and projects in a timely and efficient manner
• Ability to effectively collaborate with various teams and stakeholders
• Ability to take ownership of tasks, goals, and projects and drive results with minimal day-to-day supervision

Desired but Not Required Experience

• Experience in hunger relief, food access, education, public health, or social services.
• Experience working with schools, community-based organizations, or nonprofit partners.
• Experience with data management systems, CRM platforms, or databases such as Primarius.
• Experience developing presentations, training materials, newsletters, or other partner-facing resources.
• Bilingual proficiency in Spanish or another language commonly spoken within Central Florida communities is a plus