Customer Service Representative

Customer Service Representative

Job Type: Full-time
Pay: $14.00 per hour (.50/hour raise, based on attendance)
Shift/Schedule: Monday – Friday, 7am-4pm.

About the Role

We're seeking a reliable and professional Customer Service Representative to join a low-volume inbound call center team. This role is ideal for someone who enjoys a steady, structured work environment with minimal call volume and a focus on quality customer interaction rather than high-pressure call handling.

What You'll Do

• Handle a low volume of inbound customer calls (approximately 1–5 calls per shift)
• Provide courteous and professional assistance to customers
• Accurately document call details and updates in the system
• Follow company guidelines and scripts when applicable
• Maintain a calm, professional demeanor during all interactions
• Perform light administrative tasks as assigned during downtime

What We're Looking For

• Strong communication and customer service skills
• Basic computer skills (typing, data entry, system navigation)
• Ability to work independently in a quiet, low-traffic environment
• Dependable attendance and punctuality
• Professional attitude and strong attention to detail
• Prior customer service or call center experience preferred
• Experience in office, administrative, or clerical roles preferred
• Comfortable in structured, routine work environments; stable work history preferred

Benefits & Perks

• Training provided
• Stable, consistent weekly hours
• Low-stress, low call volume environment

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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