Rookie Activation and Advisor Development Head

The Rookie Advisor Activation and Advisor Development Head will lead the development of content for all Advisor learning modalities including Face to Face, Online and eLearning. In this role, you will be responsible for designing and delivering engaging and effective blended learning experiences that drive business outcomes. You will oversee the entire learning lifecycle, from needs analysis to evaluation, ensuring that our learning programs are aligned with strategic goals and deliver measurable results.

Position Responsibilities: 

Strategy & Proposition Development: 

• Develop and implement a comprehensive digital learning strategy that aligns with organization’s business objectives. 
• Collaborate with key stakeholders, including subject matter experts, practitioners to identify Agency Capability development needs and develop appropriate learning interventions and tools. 
• Stay abreast of talent development trends and best practices to ensure the integration of innovative and effective learning solutions. 
• Recommend external providers to meet the capability requirements of the agency distribution. 
• Lead the end-to-end execution of rookie activation and advisor development programs, ensuring alignment with Agency Distribution priorities and Manulife Business Academy standards. 
• Establish program standards, governance routines, and quality measures to ensure consistency, effectiveness, and scalability of advisor development programs.  
• Influence business stakeholders, subject matter experts, and delivery partners to align on program priorities, learning outcomes, and execution plans. 

Program Delivery & Governance: 

• Serve as the subject matter expert for advisor learning experience design, providing professional advice to stakeholders on learning strategy, program structure, delivery approach, and capability interventions. 
• Oversee the creation of high-quality learning materials including eLearning courses, interactive modules, and trainer-led programs. 
• Conduct Train the Trainers program with agency distribution personnel to scale-up capability in the delivery of learning modules. 
• Deliver learning modules and training programs as needed by the agency distribution. 
• Ensure that all learning materials are accessible, inclusive, and adhere to brand guidelines. 
• Establish and maintain governance structures following the established LXD process. 
• Monitor and evaluate the effectiveness of learning programs, making data-driven recommendations for continuous improvement. 
• Leverage data analytics to assess the impact of learning interventions and make informed decisions for future initiatives. 
• Collaborate with Data Analytics to prepare regular reports for leadership, highlighting the effectiveness of learning initiatives and suggesting areas for improvement. 
• Lead cross-functional workstreams involving Agency Distribution, Data Analytics, learning delivery teams, and external providers to deliver agreed program outcomes. 

Technology Integration:  

• Explore, recommend & implement cutting-edge learning technologies to enhance the delivery and accessibility of training programs including but not limited to LMS. 
• Use learning analytics and business performance indicators to assess program effectiveness and recommend improvements to enhance advisor activation, development, and retention outcomes. 

Required Qualifications:

• Bachelor’s degree in human resources, Organizational Development, any business-related course. 
• Proven experience in designing and implementing LXD strategies impacting organization’s Sales performance. 

Preferred Qualifications: 

• Strong knowledge of adult learning principles and instructional design methodologies. 
• Excellent communication, interpersonal, and project management skills. 
• Proficiency in instructional design methodologies. 
• Expertise in authoring tools such as Articulate Storyline, Adobe Captivate, or similar. 
• Familiarity with learning management systems (LMS), learning analytics and emerging technologies in the L&D field. 
• Strong project management and organizational skills. 
• Experience in sales and/or distribution management 

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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