Teller

Description

Who We Are

For over 70 years, The First State Bank has remained committed to serving communities and customers alike by providing the products our customers want while staying true to our motto – “Friendliest Bank Anywhere”. With this as our foundation, FSB has grown to include fourteen full-service branches loan production offices primarily throughout southeast Texas. Our vision for growth is cemented in staying true to our roots while continuing to add highly motivated, qualified individuals to our already talented team.

Job Summary

Tellers establish, expand, and maintain customer relationships by providing extensive, personalized service focused on the specific needs of each individual and business banking customer. This position devotes much of the workday to building long-term relationships with customers through high quality and friendly service.

Duties and Responsibilities

• Upholds the Bank’s standard of exceptional customer service while promptly, and efficiently, processing customer transactions
• Promotes positive public relations by providing professional, pleasant greetings, maintaining eye contact, smiling, and addressing customers by name
• Contributes to the attainment of branch sales goals and related objectives by promoting the Bank’s products and services as well as generating leads and referrals
• Protects the Bank’s financial interests by controlling and balancing the assigned cash drawer and following policies and procedures to minimize losses
• Answers telephone inquiries and directs questions to the appropriate office personnel
• Researches customer questions and resolves account issues, when applicable, to help maintain customer relationships
• Performs routine office and clerical duties (i.e. filing signature cards, preparing bank bag pickup, processing night deposits, ATM custodian, etc.)
• Acts as a point-of-contact for customers seeking to open a new account
• Reviews documents for accuracy and/or legal compliance and verifies the identity of account holders
• Complies with all applicable laws, regulations, and Bank policies, including those related to BSA/AML/CFT/OFAC, ACH, and Regulations CC & DD (Funds availability & truth in savings
• Perform other duties as assigned

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software program
• Excellent problem-solving and analytical skills
• Time management and prioritization

Education/Experience

• High School diploma or GED required, Associate’s or Bachelor’s from an accredited college or university is preferred
• Cash handling experience required in lieu of college education
• Prior banking experience is highly preferred

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times

EOE/Veterans/Disability