IT Specialist Intern

Description

 About Us:MedRVA Healthcare is a physician-led organization committed to delivering exceptional care and promoting healthier communities across Central Virginia. We offer a range of services, with a focus on delivering high-quality healthcare and fostering community engagement through our various healthcare initiatives.Position Summary:We are seeking a motivated and tech-savvy IT Specialist Intern to join our Information Technology team. This role is ideal for a student or recent graduate who is eager to gain hands-on experience in troubleshooting, maintaining IT infrastructure, and supporting daily technical operations. The intern will work under the guidance of experienced IT professionals and contribute to various support tasks and projects. Key Responsibilities:

• Assist with managing the IT Help Desk, including triaging and responding to support tickets.
• Provide first-level support for technical issues including network connectivity, software, and hardware troubleshooting.
• Assist with hardware and software setup for new users (laptops, monitors, printers, etc.).
• Track, escalate, and follow up on help desk tickets to ensure timely resolution and user satisfaction.
• Help maintain and organize IT inventory and asset tracking systems.
• Assist in documentation of IT procedures, user guides, and system configurations.
• Participate in IT projects and system improvement initiatives as assigned.
• Provide on-site and/or remote support to staff as needed.

Preferred Qualifications:

• Basic understanding of computer hardware, operating systems (Windows, macOS, Apple iOS), and networking.
• Familiarity with Microsoft Office 365, Azure, Active Directory, and help desk ticketing systems (e.g. SharePoint) is a plus.
• Strong problem-solving skills and attention to detail.
• Effective verbal and written communication skills. 
• Demonstrates professionalism, discretion, and a customer-service mindset.
• Willingness to learn and work collaboratively in a team-orientated environment.

What You’ll Gain:

• Practical, real-world IT experience in a dynamic work environment.
• Hands-on experience with help desk systems and user support.
• Exposure to enterprise-level systems and support operations.
• Mentorship from experienced IT professionals.
• Opportunity to develop technical, communication, and customer service skills.
• A potential pathway to future employment opportunities within the organization.

Education & Background· Currently enrolled in or recently graduated from a degree program in Information Technology, Computer Science, Cybersecurity, or related field.· Previous internship, coursework, or hands-on experience in IT support or system administration is a plus but not required.Work Environment & Physical Requirements:· Indoor office environment with standard IT tools and equipment.· May involve lifting/moving equipment up to 25 lbs.· Regular use of computers, peripherals, and hand tools.· Moderate noise typical of business office settings.

Pay for this position is $18/hour