- Location
- Florence, TX
- Department
- Healthcare
- Education
- High School
- Source
- Paylocity
Description
Description
Position Summary
Staccato is seeking a CARE Specialist to Field inbound contacts from customers through multiple contact channels including voice, chat, SMS and email in an active environment.
Requirements
- High school diploma or equivalent is required.
- 1+ years multi-channel contact center experience is preferred.
- Sales Experience is preferred
- Strong organizational skills and ability to multitask in an active environment.
- Outstanding interpersonal skills and empathetic demeanor; able to relate to and work with people well inside and outside the Company.
- Excellent written and oral communication.
- Good understanding of Microsoft Office programs (especially Excel, Word, and Outlook)
- Salesforce and/or CRM experience preferred
- Experience with data and customer order entry.
- General comfort learning new software systems as necessary to accomplish goals.
- Proven ability to be adaptable and prioritize competing demands that will provide the highest customer service and response level.
- Innovative and solution-minded, Customer Obsessed attitude
- Knowledge of firearms is a plus.
- Assist customers with inquiries with a goal for first call resolution for all interactions.
- Respond to online inquiries using Salesforce in accordance with Company guidelines.
- Data entry regarding manual order entries and order edits, as required.
- Coordinate with multiple departments to provide the best customer experience possible.
- Have a thorough knowledge of the Company’s products, services, and systems.
- Identify opportunities to enhance the customer experience and/or the Staccato brand.
- Deliver exceptional customer service through phone, chat, SMS, and email constantly striving to improve the experience for our customers.
- Maintain a professional appearance and demeanor at all times.
Skills
ExcelSalesforceCustomer Service