- Salary
- £28k – £31k
- Location
- Aberdeen, Scotland
- Type
- Full-time
- Department
- Customer Service
- Source
- Personio
Description
Role Purpose
To handle tenant queries at first point of contact ensuring tenant expectations are managed and a fair outcome is delivered.
Role Remuneration
£27,636 - £30,706
About the Role
This role is based within our busy front line Customer Service Team and is responsible for assisting our customers with; logging repairs, their housing applications, dealing with Anti- Social Behaviour complaints as well as being reactive to other general queries. Our team mainly deal with customers over the telephone and provide a high level of customer service ensuring fair outcomes are delivered.
This role is varied, engaging and fast paced with the right amount of challenge and job satisfaction added in.
As well as all of this, it will also provide an insight into the housing industry allowing the successful candidate to learn about the various areas and practices involved in our mission to provide homes and services that make a positive difference to people’s lives.
Key Accountabilities
About You - Essential criteria
- Standard Grades / National 5
- Up to 1 years customer service or housing sector experience
- Fully proficient in updating, recording and maintaining electronic customer records;
- Proficient Microsoft Office skills;
About You - Desirable criteria
- Good understanding of basic data protection principles.