- Salary
- ₹25k – ₹35k
- Location
- Bengaluru, India
- Workplace
- Onsite
- Type
- Full-time
- Source
- Keka
Description
Customer Care Executive – Supertails Clinic
Location: Indiranagar, Bangalore (On-site)
Experience: 1- 4 years in customer support, tele-calling, or front-desk roles (Healthcare,
Veterinary, or Hospitality preferred)
Employment Type: Full-time
About Supertails Clinic
Supertails Clinic is dedicated to providing top-tier veterinary care for pets, offering
consultations, diagnostics, and treatment services. Our customer care team ensures a
smooth and seamless experience for pet parents from appointment booking to
post-consultation support.
Role Overview
As a Customer Care Executive, you will be the first point of contact for pet parents
reaching out to our clinic. Your role will involve handling inquiries, booking appointments,
following up on leads, and ensuring exceptional customer service.
Key Responsibilities
● Appointment Handling: Answer incoming inquiries via calls, WhatsApp, and social
media, assisting customers with appointment bookings.
● Lead Follow-Ups: Call potential customers who have shown interest in clinic
services and encourage them to book consultations.
● Scheduling & Coordination: Manage clinic calendars, confirm appointments with
vets, and update customers on any changes.
● Reminder & Follow-Ups: Send reminders for upcoming appointments and follow up
post-visit to ensure customer satisfaction.
● Basic Inquiry Resolution: Provide information about clinic services, pricing, and
procedures while directing complex queries to vets.
● Customer Engagement: Build strong relationships with pet parents, addressing
concerns and ensuring they have a positive experience.
● Data Management: Maintain accurate records of appointments, customer
interactions, and follow-ups in the system.
What We’re Looking For
● Experience: 1-2 years in customer service, tele-calling, or front-desk roles,
preferably in healthcare or pet services.
● Communication: Strong verbal and written communication skills in English and
Hindi (Kannada is a plus).
● Organizational Skills: Ability to multitask, manage bookings efficiently, and handle
multiple customer inquiries.
● Proactive & Friendly: Someone who enjoys talking to people, has a customer-first
attitude, and can build relationships.
● Tech-Savvy: Comfortable using CRM tools, booking software, and WhatsApp for
Business.
● Pet Lover: A genuine love for animals and an interest in pet care will be a huge plus!
Why Join Us?
● Be Part of a Growing Brand: Join a leading pet-care company expanding its
veterinary services.
● Hands-on Pet Care Experience: Engage with pet parents and contribute to
improving pet health.
● Career Growth: Opportunities to learn and grow within Supertails.
● Pet-Friendly Environment: Work in a space where pets are welcome!
Skills
Customer Service