Chick-fil-A Shift Supervisor

Reports to: Director on Shift, Operations Director, Operator

Job Purpose:

The Supervisor manages daily operations in the Back of House (BOH) or Front of House (FOH) to ensure efficient, high-quality service for guests. They lead the entire shift, overseeing staff, addressing issues, and maintaining standards of safety, cleanliness, and guest satisfaction.

Key Responsibilities:

• Shift Leadership: Oversee the entire shift, ensuring smooth and efficient operations across all areas.
• Problem Resolution: Proactively address issues, preventing operational bottlenecks and maintaining consistent service flow.
• Team Accountability: Enforce company policies (Rincon Handbook) and operational standards (Pathway), holding team members accountable for their responsibilities, and communicating operational expectations. 
• Safety Oversight: Maintain a food-safe and team member-safe environment by ensuring all safety protocols are followed.
• Daily Goal Setting: Communicate clear, actionable goals to team members for both shift-wide and individual performance.
• Cleanliness Management: Ensure the workspace is always kept to the highest standard of cleanliness.
• Problem Ownership: Take responsibility for any issues that could impact the shift or subsequent shifts, resolving them promptly.
• Coaching and Development: Provide on-the-spot coaching to Assistant Supervisors and Team Members to foster their growth.
• Assistant Supervisor Leadership: Mentor and guide Assistant Supervisors, helping them develop leadership skills and effectively manage their areas.

Expectations:

• Problem Solver: Quickly identify and address operational challenges to keep operations running smoothly.
• Team Leader: Lead by example, motivating and holding your team accountable to meet company standards.
• Safety Focus: Uphold food and team member safety guidelines at all times.
• Clear Communication: Provide direction and feedback to the team in real-time.
• Ownership and Initiative: Take full responsibility for the shift’s success, stepping in to resolve issues as they arise.
• Leadership Development: Actively develop the leadership potential of Assistant Supervisors, Trainers, and Team Members.
• Flexibility: Able and willing to complete any tasks assigned by Directors and/or Operator. 

Qualifications:

• Chick-fil-A experience is required
• Proven ability to solve problems in a fast-paced environment
• Strong knowledge of food safety and health guidelines
• Demonstrated experience in leading and motivating peers or teams
• Strong sense of accountability and ownership of duties
• Completion of Supervisor training
• Full-time Supervisors must be available to lead 5 shifts (5am-4pm or 12pm-11pm) per week, including Saturdays
• Part-time Supervisors must be available to lead 3 shifts (5am-4pm or 12pm-11pm) per week, including Saturdays
• Demonstrate a strong understanding and embodiment of our culture of CARE
• Willingness to grow, accept accountability, and handle feedback
• Meet all Assistant Supervisor qualifications and responsibilities.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities (must apply and be approved annually; 75% of applicant employees are approved; Scholarships range from $1,000 up to $25,000)
• Free meals during shifts
• Free college tuition through our partnership with University of the Cumberlands
• Competitive pay

This Chick-fil-A® Restaurant is operated by an independent franchised business owner

who makes all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.