Customer Care Representative

Job Description

VICTAULIC  

Customer Care Representative
Location: Eagle Farm, Queensland

Employment Type: Full-Time

Department: Customer Care

ABOUT VICTAULIC  

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.  

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world’s most critical and prestigious structures.  

An Industry Leader with a Heart as Big as Its Ambition and Innovation  

At Victaulic, we’re committed to constructing a better world for and with our people.  

Let’s Build a Better World Together.  

Our commitment to our people is built on four pillars:  

• We build from within.  

• We stand behind our people.  

• We foster an environment for constant learning.  

• We engineer change for a more stable and sustainable world.  

YOUR IMPACT STARTS HERE  

As a Customer Care Representative, you will focus on providing a consistent and high standard of customer service and create an excellent customer experience for our key distributors and client base.

WHAT YOU’LL BUILD & OWN  

• Perform all order processing and service-related activities to ensure the accurate, timely and effective handling of the customers’ requirements.
• Provide courteous and professional responses for all product and order related enquiries.  
• Perform quotation and order entry, edit and maintenance, handle all telephone and email enquiries relating to freight, orders, or billing issues.
• Responsible to analyze and resolve customer requests, enquiries, or problems by utilizing established procedures.
• Identify and report all instances of customer issues, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management.
• Follow up on incoming / outgoing goods schedule to provide accurate and timely feedback to customers and the sales team.
• Prevent and /or resolve any billing disputes ensuring improved efficiencies.
• Other duties and tasks assigned by the Customer Care Supervisor.

WHAT YOU BRING​

• Proven experience in a similar role, ideally in customer service, internal sales, administration, bookkeeping, call centre, etc.
• Strong proficiency in using Microsoft Office – Word, Excel and Teams and knowledge of an ERP system is highly regarded.

WHAT SETS YOU APART  

• Goal-oriented, reliable, self-motivated and able to multi-task effectively.
• Problem solver, hands on, flexible and willing to take initiative.
• Strong coordination and follow-up skills
• Willingness to be flexible within our working schedules and work occasional overtime.
• Willingness to travel to our Eagle Farm office everyday

WHAT WE OFFER  

Build A Better Career  

• Competitive salary package
• Career development programs and internal promotion opportunities - we believe in growing talent from within.
• Ongoing learning and professional development opportunities

Build A Better Future  

• Employer Superannuation Contribution
• A stable, globally recognised organisation with long-term career opportunities

Build A Better You  

• Annual leave benefits and paid public holidays
• Flexible working arrangements where business needs allow
• Inclusive, collaborative culture where people support one another and celebrate success

Build A Better World  

• Join a company whose products contribute to a safer, more sustainable built environment every day.  

EQUAL EMPLOYMENT OPPORTUNITY  

Victaulic is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates and make employment decisions based on merit, qualifications, experience, and business needs.

We are committed to providing a work environment free from discrimination and harassment and encourage applications from individuals of all backgrounds, regardless of age, gender, race, ethnicity, religion, disability, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We value diversity and believe that an inclusive workforce strengthens our business and communities.

VICTAULIC STAFFING PARTNER COMMUNICATION POLICY  

All staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic’s Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.  

Let’s Build a Better World Together.  

victaulic.com/careers