Medical Receptionist

Description

Pelvic Rehabilitation Medicine is a physician-led specialty health care organization whose core business is to provide evidence-based, individualized treatment services for those suffering with chronic pelvic pain. Approximately 15-25% of men and women suffer from pelvic discomfort. In the US chronic pelvic pain impacts 28 million women and is projected to grow to 43.6 million by 2050 according to the NICHD.  

Persistent pelvic pain is often overlooked, untreated, and misguided. At PRM, our mission is to decrease the time patients are suffering from pelvic pain symptoms. Pelvic Rehabilitation Medicine has positioned itself at the center of the pelvic pain ecosystem. We are nationally recognized experts dedicated to reducing the number of people suffering from this affliction. Our unique outpatient, non-operative, minimally invasive ultrasound-guided approach to the pelvis is the first of its kind in the country. Our team focuses on diagnosing and treating chronic pelvic pain in women and men with a procedure that is safe, effective, and more comfortable than what has been offered by pelvic pain providers in the past. 

Pelvic Rehabilitation Medicine was formed in 2017 and is headquartered in West Palm Beach, FL. Since its inception PRM has experienced rapid growth and routinely attracts patients from across the US and internationally. Pelvic Rehabilitation Medicine's fast-paced success has garnered the attention of the investment community positioning it to expand into new markets. 

JOB TITLE: Medical Receptionist

DEPARTMENT: Operations

BENEFITS: Health, Vision and Dental, Paid holiday and PTO, FSA, High-income potential with base and bonus structure, etc.

ROLE OVERVIEW:

We are seeking a detail-oriented and compassionate Medical Receptionist to join our team. In this role, you will be overseeing patient flow to ensure a smooth and welcoming experience. You will manage pre-patient clinic follow-up and coordinate patient care with the intake staff while ensuring that all necessary patient information is collected and verified during appointments, including insurance and contact details. The ideal candidate will ensure optimal use of the facility, upholding patient and physician satisfaction, and compliance with established office procedures and policies. Collaboration with your onsite Medical Assistant, physician leads, and supervisor is essential to maintain PRM standards, while also fostering a quiet and peaceful environment that promotes healing. You will handle all confidential information with discretion and sensitivity, adhering strictly to HIPAA laws.  

JOB RESPONSBILITIES:

• Greet visitors and vendors; oversee patient flow. 
• Manage pre-patient clinic follow-up and coordinate patient care with intake staff. 
• Ensure all patient information is collected in the clinic, verifying insurance and relevant contact information during each appointment. 
• Ensure optimal use of the facility throughout all hours of operations, ensuring patient and physician satisfaction and compliance with systems, policies, and procedures established for the office practice suite. 
• Adhere to office procedures and work collaboratively with your onsite Medical Assistant and physician leads, as well as your supervisor, to maintain PRM standards. 
• Maintain a quiet and peaceful environment that promotes healing. 
• Handle all confidential information with discretion and sensitivity, and in compliance with HIPAA laws. 
• Other duties as assigned by the department lead/manager.  

At Pelvic Rehabilitation Medicine, we value, welcome, appreciate, and celebrate differences. PRM is proud to be an equal opportunity employer. Employment at PRM is based solely on a person’s qualifications directly related to professional competence. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

Requirements

PREFERED QUALFICATIONS

• Bachelor's degree 
• Exceptional customer service background; administrative and clerical ability 
• Critical thinker, innovative, friendly, compassionate 
• Excellent communication skills and supervisory ability 
• Working knowledge of medical and billing terminology 
• Knowledge of insurance billing processes; experience with medical pre-authorization

At Pelvic Rehabilitation Medicine, we value, welcome, appreciate, and celebrate differences. PRM is proud to be an equal opportunity employer. Employment at PRM is based solely on a person’s qualifications directly related to professional competence. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.