- Location
- Sintra
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- CareersPage
Description
Location: Lisbon, Portugal (100% On-Site; no remote setups or relocation packages offered)
Compensation: Base salary + monthly performance bonuses + daily meal allowance + Day-1 private health & life insurance
Position Overview
Step into an influential role as a key brand ambassador and digital consultant for a premier global tech and social media platform right here in Lisbon. In this capacity, you will empower small and mid-sized businesses (SMBs) by resolving complex technical challenges, expertly handling client inquiries, and partnering with merchants to maximize their digital advertising impact and platform performance.
Core Responsibilities
- Omnichannel Engagement: Deliver top-tier, responsive customer care across multiple communication channels including live chat, email ticketing, and telephone interactions (both inbound and outbound).
- Technical Troubleshooting: Investigate, diagnose, and resolve pre- and post-launch account configurations, billing inquiries, advertising performance roadblocks, and underlying system glitches.
- Merchant Support: Coach business clients on advanced self-service tools and platform features to increase account autonomy and elevate overall campaign efficiency.
- Feedback Escalation: Identify recurring trends in technical errors or platform bugs and escalate actionable insights directly to specialized technical engineering units.
- CRM Administration: Document all customer interactions and account updates thoroughly within the internal CRM system while strictly adhering to global data protection guidelines.
Candidate Profile
- Mandatory Requirements:
- Language Proficiency: Fluent command of spoken and written Turkish, paired with B2+ professional English proficiency required for internal communications, software tools, and training programs.
- Residency & Authorization: Physical residence in Portugal with valid, immediate legal authorization to work on-site in Lisbon (please note that visa sponsorship is unavailable for this position).
- Digital Fluency: Strong computer literacy, including the proven ability to multitask seamlessly across browser tabs, CRM tools, and live chat software.
- Shift Flexibility: Openness and adaptability to working rotating schedules, which may include occasional weekend shifts.
- Preferred Criteria:
- Background in customer success, contact centers, BPO operations, or digital media is considered a strong advantage, though naturally empathetic and fast-learning candidates are also strongly encouraged to apply.
What We Offer
- Training & Development: Fully funded initial training curriculum coupled with continuous professional skill-building sessions and workshops.
- Career Growth: Structured internal advancement opportunities into Operations, Quality Assurance, and Team Leadership roles.
- Modern Workspace: A state-of-the-art Lisbon facility featuring dynamic lounge areas, dining facilities, and regular team-building events.
Next Steps
Please submit a detailed CV written in English. Qualified applicants currently based in Portugal who meet both the language criteria and local work authorization requirements will be contacted promptly for an initial screening call.