Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

DSC Registration

Job Family

Clerical

Work Shift

Days (United States of America)

Summary

Greet visitors and incoming patients upon arrival to the health system, answers inquiries, and assists in giving directions. Ensures efficient and orderly processing through registration and treatment areas, while exhibiting warmth, compassion, and responsiveness to patients, their families and friends, professionals, and co-workers within the health system.

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Welcomes all customers (patients, guests, families, staff, physicians, vendors, etc.) both in person and telephone in a helpful and courteous manner while extending exemplary customer service 

• Identifies and adds patients to the Today’s Patients Report in Epic in a fast-paced environment

• Anticipates and responds to inquiries and needs in an assertive, yet courteous manner

• Maintains up-to-date patient census

• Responsible for maintaining Code/Anonymous patient log and ensures patient’s name has been corrected

• Escort patients to various departments within the facility

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• High school diploma or equivalent required

• Medical Terminology required within 90 days of initial employment

Work Experience: 

• 3 months clerical experience within a hospital or medical office setting preferred

Knowledge, Skills, and Abilities Required: 

• Proficiency in reading, writing, and speaking the English language

• Proficiency with Microsoft Windows and knowledge of basic functionality of personal computer

• Ability to type and perform data entry functions at a level required and needed to maintain productivity standards of a department

• Excellent verbal and written communication skills

• Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred

• Critical thinking skills and ability to problem solve and multi-task

• Multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System

Physical Requirements: 

• May be required to periodically rotate shifts and regular days off

• Communicate orally, see, and hear to collect information

• Dexterity to operate office equipment

• Subject to eyestrain due to many hours spent looking at computer screen

• Sitting or standing in intervals for long periods of time

• Noise level is low to moderate

• Answers telephone calls, uses computer, and other business machines extensively

• Bends, reaches pushes and pulls file drawers to file records and reports

• Ability to transport patients and assist with baggage

• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity