Client Support Specialist, Rynoh

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title:  Client Support Specialist

Location: Colombia  

Workplace Type: Remote   

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary  

The future is bright for the Porch Group, and we’d love for you to be a part of it as a Client Support Specialist

To manage and coordinate installation of software for client accounts, as well as guide clients through using the software and follow-up to ensure customer satisfaction and proper installation. 

What You Will Do As A Client Support Specialist

• Responsible for contacting clients to set up installation and training on a daily basis. 
• Responsible for daily maintenance of client accounts as a key contact for questions and problems. 
• Completes and submits all necessary paperwork for client accounts and maintenance as needed. 
• Process client accounts, including opening and closing accounts and managing billing information. 
• Offer specialized knowledge of company services and products to interested clients. 
• Maintains an overall awareness of functions of RynohLive software to answer any questions or troubleshoot any problems for customers. 

What You Will Bring As A Client Support Specialist

• +2 Years of experience in CSR Roles 
• General knowledge of software implementation and ability to troubleshoot and correct any errors. 
• Field client inquiries, complaints, comments, and requests. 
• Successfully handle any office duties as assigned by manager with little to no supervision. 
• Other office duties as assigned by Manager. 
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload  

What You Will Get Supporting Porch Group  

Monthly Salary: COP 2,690,000.00

#LI-FQ1  

#LI-Remote 

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!