Associate, Strategy - Consumer Intelligence

We seek an exceptional and innovative individual to join Corporate Strategy’s Consumer Intelligence team. Consumer Intelligence was formed at the request of the CEO to increase the business’s focus on our customers. Team members function as strategy analysts and work at the intersection of strategy consulting and market research to help identify, structure, and research open-ended problems, communicate results, and influence senior leadership.  Recent examples of work include conducting deep competitive benchmarking on core credit card experiences, working with the Premium Products team to hone our understanding of premium consumers’ needs and wants, and diagnosing impacts of changing student loan forbearance programs on overall consumer financial health. 

As a Senior Associate on the Consumer Intelligence team in Corporate Strategy, you will bring consumer insights to life and influence highly strategic decisions. You will work on a variety of different initiatives in a team environment. Many of the day-to-day projects emphasize a need for strong analytical thinking and problem-solving skills. Key to success in the role will be synthesizing information from various sources, designing research and performing analysis, and integrating findings into cohesive and insightful presentations and summaries.

Responsibilities:

• Help shape the strategic direction of one of the largest companies in the US, with a strong focus on identifying and solving consumer needs 

• Design and execute rigorous analyses for senior executives related to customer opportunities, leveraging large scale quantitative research, analytics, design thinking, and other approaches

• Contribute to and evolve a broad and deep set of consumer surveys, working with research panel providers to deliver results

• Independently manage work streams and drive results while contributing to group problem-solving

• Assess progress toward customer goals across all our lines of business and products

• Serve as an ambassador for customer experience data and analysis, consulting on customer experience data applications, and infusing customer analytics into decision-making

Basic Qualifications:

• Bachelor’s degree

• At least one year of experience in Strategy Consulting or Business Analysis or a combination 

Preferred Qualifications: 

• Ability to analyze and solve problems independently in a constantly changing environment

• Proficiency in data analysis and in working with large data sets (including with database queries, data visualization tools, and in cloud-based environments)

• Ability to take a hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas

• Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities

• Strong interpersonal skills, with experience influencing decision-making outside your core team

• Demonstrably strong written and verbal communication skills

• Experience with survey design and analysis of customer survey data  

• Experience with panel-based research and vendor management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.