Production Support Technical Specialist

Role Description

Great opportunity to join FNZ's Production Support Team. The team is responsible for providing a range of high value services to FNZ’s existing and potential customers. This includes influencing Platform configuration, resolving critical issues, escalations, knowledge management, and provides key expertise plus experience in all aspects of the issues management.

The Technical Specialist role is a key role within the Production Support team, and will provide leadership and expertise in the following areas:

• Providing up to date knowledge, awareness of current trends and future direction of the local asset management industry
• Presenting & explaining existing FNZ capability
• Regulations and advice on platform compliance
• Customer training programs and knowledge transfer
• Defining business readiness processes and agreeing SLAs
• Defect analysis

This role demands individuals who:

• Are consistently solution & execution focused
• Capable of dealing with complex problems & environments
• Have strong technology, analytical and data interpretation skills;
• Take ownership for an outcome on behalf of a customer
• Comfortable with high levels of customer, stakeholder interaction & management

Specific Role Responsibilities

• Provide leadership and support for your assigned FNZ clients, building capability and providing support for more junior members of the team.
• Critical incident resolution, escalations, SME expertise, and issue management leadership
• Document any bespoke customer requirements, be the solution owner to ensure these are met.
• Provide training programmes and knowledge transfer services for FNZ customers.
• Provide advice and guidance to customers in respect of delivering a compliant platform.
• Be an SME in the platform market in which FNZ operate and provide training and support for other areas of the FNZ business.

Experience required

Required Knowledge & Skills

• 1st class degree or equivalent experience
• Be able to evidence establishing an environment of continuous improvement and capability development.
• Confident, and able to take initiative given client– and delivery-focused environment.
• Independent, self-directing and execution focused working style.
• Commercially aware.
• Excellent organisational, administration and time management skills.
• Good team communication skills, confident in dealing with internal and external clients.
• Highly developed written and oral communication skills.

Preferred Industry Knowledge

• Background in financial services, wealth management operations environment.
• General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate.
• For the jurisdiction being hired for, an understanding of the regulatory environment FNZ operates within and a knowledge of the upcoming changes.
• 5+ years of experience in the financial services/wealth market

Secondary requirements

• Experience with the following modern and legacy development products and frameworks: Microsoft .NET, C#/VB.NET, ASP.NET, MVC, WebAPI and SQL Server, Javascript, ReactJS, jQuery.
• Experience with web development
• Familiarity with financial products and markets
• Familiar with tools for code analysis and automated testing

What FNZ offers:

• A competitive base salary, bonus, and paid time off.  
• FNZ will match pension plan contributions at 150%, up to 4% total Employee Contribution. 
• Employer-paid medical, dental and vision insurance, and more. 
• We are mission-led - work at the heart of a purpose-led organization where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.
• Be part of a highly successful, rapidly growing, Pre-IPO global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.