Technician, Service

Description

Purpose

Deliver exceptional residential pool service by maintaining clean, safe, and properly balanced swimming pools while providing outstanding customer service, identifying equipment concerns, and representing the company professionally during every customer interaction.

Key Contributions

• Perform scheduled pool maintenance, cleaning, water testing, and chemical balancing to company quality standards.
• Inspect pools and equipment during every service visit, identifying maintenance concerns and communicating recommendations to customers and leadership.
• Safely operate and maintain company vehicles, equipment, tools, and chemical inventory to maximize route efficiency and minimize downtime.
• Complete all service documentation accurately using company mobile applications while maintaining proactive communication with customers and internal teams.
• Build customer trust through professional service, reliability, and consistent execution that supports customer retention and recurring revenue growth.

Success Metrics

• Complete =98% of assigned service routes on schedule each week while meeting established productivity expectations.
• Maintain =95% first-time service quality score, minimizing customer callbacks and re-service visits.
• Achieve =90% customer satisfaction based on customer feedback, reviews, and service quality metrics.
• Maintain 100% completion of required service documentation, chemical readings, and mobile reporting before the end of each workday.
• Maintain zero preventable vehicle accidents and complete 100% of required vehicle inspections and safety procedures.

Growth Impact

• Improves customer retention by delivering consistent, high-quality pool maintenance and exceptional service experiences.
• Protects company assets through proper vehicle care, equipment maintenance, and safe chemical handling.
• Supports recurring revenue growth by identifying repair opportunities and communicating equipment concerns before failures occur.
• Enhances operational efficiency through accurate reporting, effective route management, and dependable daily execution.

Capabilities & Strengths

• Strong customer service mindset with excellent communication and professionalism.
• Self-motivated and dependable with the ability to work independently while managing daily priorities.
• Detail-oriented with sound judgment, safety awareness, and a commitment to quality workmanship.

Requirements

Required Qualifications

• High School Diploma or GED.
• Valid driver’s license with clean driving record and ability to pass pre-employment requirements.
• Ability to perform physically demanding work in outdoor environments and lift required weight.

Preferred Qualifications

• Previous swimming pool service or maintenance experience. 
• Certified Pool Operator (CPO) certification or willingness to obtain certification. 
• Experience using mobile service applications and field service management software.