Business Systems Analyst

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

To learn more about Macomb County benefits click here

CLASSIFICATION TITLE:

Business Systems Analyst

SALARY:

$80,536.93 - $104,167.78

DEPARTMENT:

Information Technology

Opening Date:

07/23/2026

Closing Date:

08/06/2026 12:00 a.m.

FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining Agreement

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

GENERAL SUMMARY:

Under the direction of the IT Program Manager, this position is responsible to identify, analyze, and generate business value through technology driven solutions for a variety of County departments.  This position uses and maintains a high degree of understanding of business and system analyst methodologies and programming techniques and requires maintaining a high degree of visibility and communication with multiple levels of stakeholders.  A strong and active client relationship is a key driver to effectively identify and define business opportunities where IT solutions will deliver business value.

CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is 8:30 a.m.

WORK LOCATION: On-site, located in Mount Clemens, MIchigan

Please note: Previous experience with Workday is preferred, please clearly indicate if you have this experience within your application.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Acts as a liaison between information technology user departments within the County to identify and analyze opportunities to optimize the customers’ business operations.

Acts as a primary business subject matter expert to ensure IT business solutions are in line with Information Technology strategic vision and guidelines.

Identifies and researches opportunities to integrate systems and simplify business operations with technology related solutions.

Evaluates computing system and procedures, conducts special studies to investigate new technologies and methodologies; provides recommendations as needed.

Works with users and IT technical staff to elicit business needs, identify business value, and create approved business system requirements.

Uses structured analysis and design techniques to document and evaluate business operations.

Documents business and system functional and non-functional requirements based on industry standard methodology and department practices.

Documents, reviews and analyzes new business requirements versus current procedures to clearly define and understand project requirements.

Acts as team leader for various projects, as directed.

Reviews the designs and deliverables with manager, user, project team and stakeholders.

Reviews and validates project requirements throughout the entire project lifecycle to ensure alignment of approved project scope, budget, and timeline.

Ensures requirement changes follow change management policy.

Works cooperatively with users and Information Technology department staff, vendors and clients to ensure fulfillment of business requirements.

Creates a measurable test plan that encompasses all phases of testing life cycle.

Writes and ensures test cases cover all functional and non-functional business requirements in each phase of testing (unit, system, user acceptance and performance).

Validates that each testing phase satisfies defined quality standards.

Creates and maintains system/project technical documentation.

Proactively identifies and documents project risks.

Works directly with vendors and customers to resolve project and operational IT issues.

Creates, implements, and supports a comprehensive production support plan. 

Communicates timely and completes status updates throughout the lifecycle of an assignment.

Maintains living documents of the evolution of a client’s system and/or hardware.

Documents and supports Requests for Proposals (RFP) for new technology requests.

Ensures assigned clients IT service requests and incidents tickets are completed within service level requirements.

Proactively identifies and researches opportunities to integrate systems and simplify business operations with technology related solutions.

Maintains and grows knowledge of Information Technology through seminars, workshops, and other media to stay current and drive new solutions.

Operates an automobile while performing assigned job duties.

Performs related duties as assigned.

QUALIFICATIONS:

Required Education and Experience:

A minimum of one of the following:

• Bachelor’s Degree in Information Technology or a related field from an accredited college or university and at least two (2) years of experience in business analysis

• Associate’s Degree (or a minimum of 60 completed credit hours) in Information Technology or a related field from an accredited college or university and at least five (5) years of experience in business analysis

• High school diploma or GED equivalent, active industry certification in business analysis, and at least nine (9) years of experience in business analysis

Preferred Licenses or Certifications:

• Experience in the core disciplines of business and system analyst methodologies and techniques

• Experience in writing functional and non-functional business requirements

• Experience in requirement-based testing

Required Licenses or Certifications:

• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

Preferred Licenses or Certifications:

• Certifications issued by International Institute of Business Analysis (IIBA) (eg. Entry Certificate in Business Analysis (ECBA), Certification of Competency in Business Analysis (CCBA), Certified Analysis Certification, etc.)

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:

• Contract requirements and support adherence to contract

• Information technology including hardware, software, application, and ongoing support

• Overall understanding of core IT methodologies (e.g. Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), Agile, Waterfall, Security)

• Root cause analysis and corrective action resolution

• Microsoft Office suite

Skill in:

• Core disciplines of business and system analyst methodologies and techniques

• Drafting SMART (specific, measurable, achievable, realistic, and timely) requirements

• Delivering projects that satisfy defined requirements

• Identifying and managing requirement changes

• Identifying solutions and opportunities for improvement

• Navigating complex business scenarios and clients

• Interacting with business users and managing expectations

• Researching and thinking logically to propose solutions & alternatives

• Providing a high level of customer satisfaction and quality deliverables

• Creating detailed workflow diagrams that depict business and system operations

Ability to:

• Think strategically and implement solutions that are cost justified, showing measurable business value

• Research and work with others to develop risk mitigation plans best aligning with the project’s scope, budget, and schedule

• Document clear and concise procedural documentation

• Take initiative and work independently with minimal direction

• Work well in a team environment

• Support multiple projects and/or work assignments simultaneously

• Mentor peers and other supporting team members

• Contribute and support a continuous improvement work environment

• Communicate clear and concise technical and non-technical content

• Establish and maintain effective service-oriented relationships with co-workers, elected officials, executive office, department heads, and vendors

• Carry out oral and/or written instructions timely and with quality

• Identify and recommend job related improvements

• Conduct oneself with tact and courtesy

• Adhere to IT policies and procedures

• Work in an environment which embraces the County’s Dignity Campaign

• Maintain the confidentiality of information and professional boundaries

• Effectively speak, write and understand the English language

• Effectively speak, write, and understand a language other than English is preferred

WORK ENVIRONMENT/CONDITIONS:

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S=Never/Seldom   O=Occasionally   F/C= Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: N/S

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

Exposures

Individuals who are hostile or irate: N/S

Individuals with known violent backgrounds: N/S

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S=Never/Seldom   O=Occasionally   F/C= Frequently/Continuously

Demand:

Balancing on even or uneven surfaces/ground: O

Bending (forward or backward bending at the waist): O

Climbing up or down stairs, ladders, scaffolding and platforms: O

Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S

Digging:  N/S

Driving on sealed and unsealed roads: F/C

Grasping, gripping, holding, clasping with fingers or hands: O

Kneeling to work at low levels: O

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another (covered by the items below):

Up to 24 pounds: F/C

Over 25 pounds: N/S

Push/Pull objects away from or towards the body: F/C

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): F/C

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: F/C

Walking considerable distances in the facility on multiple surfaces: F/C

Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require accommodation to apply for a job or to perform your job.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.

The Technical, Professional and Officeworkers Association of Michigan (TPOAM) - Information Technology Employees Association bargaining unit represents this position.  Therefore, there may be contract language which could require consideration in the selection process.