Splst, Property & Preservation

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The incumbent coordinates collateral exception activities on a portfolio of Residential and Consumer real estate secured loans. Responsibilities include property inspection exceptions, occupancy changes, property violation notices, collateral valuation, bill procurement/ payment, portfolio reporting and specific debt collection assignments.

What you will do

• Review weekly property inspection exceptions, documenting actions taken and identifying items requiring further action. Apply discretion where appropriate.
• Review other collateral risk activity (violations, occupancy changes ) to determine whether action is needed. Prepare & present recommendations for remediation or no action with supporting documentation for approval. Use judgement as necessary.
• Review and respond timely to assignments received via Department email, TASK, Intercom or other workflow.
• Order /review REO refresh appraisals, make recommendations for charge off and write down activity as warranted by policy.
• Perform all required debt collections activities on rotating assigned portfolios to include in and outbound calling and written communications and recommendations.
• Pay / manage all approved property related expenses
• Coordinate approved property related repairs, reviewing restoration bids, estimates and photos to ensure they are consistent with work requested and also comply with Webster Bank policy, Investor or Insurer fee schedules, guidelines or prior approved work order estimates. Ensure that excess fees have been appropriately approved prior to submitting for payment.
• Place insurance on REO assets; ensure that utilities are turned on where applicable and that winterization and grass cuts are cycled in accordance with Webster Bank policy, Investor or Insurer guidelines.
• Maintain strong internal and external working relationships with R & R team members and property management vendors, maintaining expertise applications needed to execute assigned responsibilities. Escalate vendor performance issues as needed.
• Portfolio reporting: Gather materials and collaborate with colleagues to produce timely, accurate REO Monthly Reporting to include Trial Balance, Workstation activity, Listing/ Sales activity, Gains/Losses, Expenses, Charge off/Write down reviews, Occupancy changes, and other updates to marketing status of OREO properties]. Execute data and financial updates to all systems of record for proper management and accounting reporting.
• This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Skills and Abilities

• Ability to work independently in a fast paced environment
• Must possess high attention to detail and accuracy
• Strong Microsoft office skills (WORD and EXCEL, minimally)
• Excellent communication and organizational skills.
• Excellent customer skills and problem solving
• Ability to foster a positive and productive work environment.
• Headset usage required for long periods of time.

Education Qualifications

• H.S. Diploma or General Education Degree (GED) required
• Associate’s Degree (AA) preferred
• Bachelor’s Degree in Arts/Sciences (BA/BS) preferred

Experience Qualifications

• 0-2 years Banking experience required
• 3-4 years Direct Customer Service experience in a Call Center environment or 0-2 with several of the preferred experiences required
• 0-2 years Property & Preservation experience preferred
• 0-2 years Default Servicing experience in advance stage collection, loss mitigation, or litigation preferred
• 3-4 years Intermediate to Advanced Knowledge of bank applications (APERIO, MSP, Five 0, Signature, etc preferred.

 The estimated salary range for this position is $60,000.00 to $70,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.