SALESFORCE ADMINISTRATOR & PLATFORM SUPPORT SPECIALIST - VOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Salesforce Administrator & Platform Support Specialist to manage and optimise Salesforce environments, ensuring platform stability, security, user enablement, and ongoing business support. This role focuses on Salesforce administration, configuration management, user support, licence management, reporting, and adoption activities while working closely with stakeholders to improve platform effectiveness and user experience.

## What you’ll do

• Oversee all aspects of Salesforce user and licence management, including user provisioning, deactivation, roles, profiles, permissions, and public groups
• Configure and maintain Salesforce platform settings, including security settings, workflows, flows, fields, validation rules, approval processes, page layouts, record types, custom settings, dashboards, and reports
• Resolve user support tickets and provide timely issue resolution
• Gather and analyse business requirements from users and stakeholders to support platform enhancements
• Monitor user adoption and support teams in the effective use of Salesforce capabilities
• Deliver user training and develop training materials to support knowledge sharing and adoption
• Administer and maintain Salesforce environments in line with governance standards and best practices
• Support reporting, dashboard management, and platform optimisation activities
• Collaborate with business and technical teams to identify opportunities for process improvement
• Ensure platform changes are documented and aligned with organisational standards

## Who you are

• Proven experience as a Salesforce Administrator or in a similar Salesforce platform support role
• Salesforce Certified Administrator certification is required
• Salesforce Advanced Administrator certification is advantageous
• Extensive experience administering and maintaining Salesforce environments
• Strong understanding of Salesforce functionality, configuration, security, and platform administration
• Experience managing users, licences, permissions, roles, and profiles
• Knowledge of Salesforce reporting, dashboards, workflows, approval processes, and automation capabilities
• Strong stakeholder management and communication skills
• Bachelor’s degree in Computer Science, Information Technology, or a related discipline is preferred

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to manage and enhance enterprise Salesforce platforms used across global business functions
• Exposure to Salesforce administration, user enablement, platform governance, and process optimisation
• Collaboration with business stakeholders and technical teams across a large multinational organisation
• A role that combines technical administration with user engagement and business improvement initiatives

## What skills you will learn

• Advanced Salesforce administration and platform governance practices
• Enhanced expertise in automation, reporting, security, and configuration management
• Improved stakeholder engagement and user adoption strategies
• Stronger capabilities in platform optimisation, training, and support management

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

#JDEnhancedByTARA

## Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2