Patient Access Representative

Title:

Patient Access Representative

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Concierge Services

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

First Shift (United States of America)

Summary:

About the Role:
As a Patient Access Coordinator, you will be one of the first points of contact for patients beginning or continuing their care at Roswell Park. In this important role, you'll help guide patients through the healthcare journey by coordinating appointments, gathering information, communicating with care teams, and ensuring patients are prepared for their visits.

This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and has a talent for organization and problem-solving. Your work will help ensure patients receive timely access to care while creating a positive and supportive experience from the very first interaction.

The starting annual salary for this position is $42,641 and this can include a full comprehensive benefits package.


What You'll Do:
In this role, you will:
Serve as a key point of contact for patients, families, referring providers, and internal care teams
Coordinate the intake and registration process for new and returning patients
Gather and review patient information to support appointment scheduling and care coordination
Schedule clinic visits, consultations, diagnostic testing, and other services as needed
Communicate with referring physicians and healthcare providers to obtain necessary information and records
Help patients navigate the appointment process and answer questions about next steps
Coordinate with multidisciplinary care teams to ensure a seamless patient experience
Assist with hospital admissions and other access-related activities
Verify insurance information and support financial clearance processes
Maintain accurate records and ensure timely documentation of patient information

What You'll Bring
We're looking for someone who:
Enjoys helping people and providing exceptional customer service
Has strong organizational skills and can effectively manage multiple priorities
Communicates clearly and professionally with patients, families, providers, and colleagues
Is detail-oriented and committed to accuracy
Works well independently while also collaborating with a team
Remains calm and compassionate in a fast-paced healthcare environment
Has strong problem-solving skills and can navigate complex situations with professionalism
Is comfortable working with technology, scheduling systems, and patient information

Previous experience in patient access, healthcare scheduling, medical office administration, customer service, healthcare registration, insurance verification, or care coordination is beneficial but not required.


Why You'll Love Working Here:
At Roswell Park, every role contributes to a shared mission of delivering exceptional care and advancing cancer treatment. As a Patient Access Coordinator, you'll help patients feel supported and informed during some of the most important moments in their healthcare journey.

We offer:
Meaningful work that directly impacts patients and families
A collaborative and mission-driven culture
Opportunities for professional growth and development
Comprehensive health benefits for eligible employees
Dental and vision coverage
Retirement savings opportunities
Employee wellness and support programs
A workplace that values compassion, teamwork, and service excellence

Join Our Team:
If you're passionate about helping others, enjoy coordinating details, and want to play an important role in creating a positive patient experience, we encourage you to apply. Your ability to connect people with the care they need can make a meaningful difference every day.

Qualifications:

Required Education and Experience

1. High School diploma or High School Equivalency diploma and the equivalent of one (1) year of full-time experience in patient registration, patient scheduling, or insurance verification; or
2. High School diploma or High School Equivalency diploma and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE:
Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].