Supervision Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supervising client account activities by monitoring administrative, sales, and trading tasks performed by registered employees. Key responsibilities include limiting risk and financial exposure to the business unit and the bank for registered employees located in call centers or financial centers. Job expectations include overseeing day-to-day front line supervision, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, trade correction, and complaint resolution.

The Supervision Manager position will serve to ensure regulatory compliance and corporate mandates for all administrative and operational activities performed in the Merrill Edge. Merrill Edge is a telephone-based platform that provides mass affluent clients with holistic financial advice and deepens client relationships by identifying broader product and service solutions to meet their investment, savings and credit needs. A predominant objective of the position is to limit risk and financial exposure to the business unit and the Firm and supervise the sales units’ overall adherence to Firm policies and procedures. 

Responsibilities:

• Ensures employees comply with policies, procedures, and regulations to limit risk and financial exposure to the business and the firm

• Creates and oversees team workflow, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, and trade correction for consumer investments

• Monitors employees in call centers or financial centers ability to handle and resolve complaints

• Perform client contact, as necessary.

• Review and maintain all Client, Compliance and Regulatory Incoming and Outgoing Correspondence

• Monitor and review client accounts for potential risk with regard to mutual fund trading, concentrated positions, active client reviews, and margin usage.

• Use existing supervisory applications to complete annual registered representative review of each individual FSA, ensuring compliance with all policies, procedures, settings and circumstances.

• Escalate emerging risks within the enterprise risk framework to identify potential business concerns and/or breakdown in controls.

Required Qualifications

• Licenses needed at hire: FINRA Series 7, 8 or 9/10, 63/65 or 66 (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4 and 24 and 53)

• Strong Leadership and Communication skills

• Able to foster collaborative relationships within and across business units

• Demonstrate integrity and remains calm under pressure

• Familiarity with compliance and regulatory issues

• Proficient in Microsoft Office applications

• Merrill Edge, Merrill Lynch, or Operations experience

Desired Qualifications:

• Familiarity with compliance and regulatory issues

• Proficient in Microsoft Office applications

• Merrill Edge, Merrill Lynch, or Operations experience          

Skills:

• Attention to Detail

• Continuous Improvement

• Controls Management

• Risk Management

• Fraud Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Policies, Procedures, and Guidelines Management

• Regulatory Relations

• Active Listening

• Decision Making

• Due Diligence

• Leadership Development

• Oral Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$88,000.00 - $103,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.