Quality Assurance Manager

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Pay : $75K annual

Location: Ft. Indiantown Gap, PA

Job Summary

The Quality Assurance (QA) Manager is responsible for developing, implementing, and maintaining the Quality Assurance Program for warehouse, inventory, food distribution, transportation, and logistics operations. The QA Manager ensures compliance with contract requirements, regulatory standards, food safety requirements, inventory controls, and customer expectations. This position leads inspections, audits, process improvement initiatives, corrective actions, and performance monitoring to ensure operational excellence and contract compliance.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Develop, implement, and maintain the site Quality Control Plan (QCP).

• Monitor compliance with Performance Work Statement (PWS), contract requirements, and operational procedures.

• Conduct routine inspections and audits of warehouse operations.

• Verify temperature monitoring procedures for refrigerated and frozen products.

• Conduct inventory audits, cycle counts, and reconciliation reviews

Additional Responsibilities

• Investigate customer complaints, quality incidents, inventory variances, and process failures.

• Train employees on quality standards, food safety practices, SOPs, and regulatory requirements.

• Participate in meetings with Contracting Officers, CORs, auditors, and regulatory representatives.

• Prepare monthly quality performance reports.  Analyze trends and identify opportunities for process improvement. Recommend improvements to warehouse workflows, inventory controls, and documentation processes.

• Review sanitation and pest control programs.

• Ensure all quality records and documentation are maintained accurately and timely.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• High school diploma or equivalent, required.

• Associates degree in Quality Management, Supply Chain Management, Logistics, Food Science, Business Administration, or related field preferred. Equivalent combination of education and relevant experience may be considered.

• Minimum three (3) years of quality assurance experience in warehouse, logistics, food distribution, manufacturing, or related operations.

Knowledge, Skills and Abilities

• Knowledge of warehouse operations, inventory control, and quality systems.

• Understanding of food safety and sanitation requirements.

• Strong analytical and problem-solving skills.

• Experience with root cause analysis and corrective action programs.

• Ability to interpret contractual requirements and operational procedures.

• Strong written and verbal communication skills.

• Proficiency with Microsoft Office applications, particularly Excel.

• Ability to prepare reports and present findings to leadership and customers.

Physical Demands

While performing the duties of this job, the employee is regularly required Must be able to sit or stand inside a moving lift vehicle for extended periods of time (during entire shift). Must possess full range of motion to look overhead, twist, and turn safely while maneuvering machinery.  The employee will   lift or move products and supplies, up to 55 pounds, and work in cold temperatures. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

This position operates in a warehouse environment, including dry storage rooms, refrigerated coolers (+32°F to +45°F), and a bulk freezer environment maintaining a -10°F temperature threshold. Work is required during regular weekdays and scheduled training weekends.

                                                 

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information