Guest Services Manager

Description

Healthy Living is looking for a new Guest Services Manager to join our HL family! 

Come join a team that:  

• Focuses on teamwork
• Supports a collaborative environment
• Puts curiosity and great ideas, first
• Is dedicated to providing an exceptional guest experience
• Builds community relationships
• Loves food and cooking
• Has fun while working hard!

Healthy Living is looking for an experienced Guest Service Manager to lead our Front End operations and ensure exceptional guest experiences. This role is vital in fostering a hospitality-focused culture and maintaining smooth day-to-day operations through strong leadership, staff development, and operational excellence. Evening, weekend and holiday availability required.

Requirements

Job Type: Guest Services Manager

Schedule: Full-time salaried position, 40 hours/week including weekend and holiday availability.

Location: 129 Market St. Williston, VT

Rate: Starting at $52,000 annually, previous experience will be taken into consideration 

Responsibilities Include: 

Guest Service & Operational Excellence 

• Ensure all staff provide our guests with warm, personalized, and professional service in line with HL's high hospitality      standards  
• Maintain a smooth, organized Front End, including managing POS systems, registers, and cash handling procedures 
• Monitor guest interactions, address feedback, and ensure all policies for returns, special orders, and service are followed 
• Ensure compliance with safety, alcohol sales regulations, and emergency procedures 
• Assist in daily Front End tasks such as ringing and bagging 
• Troubleshoot register and POS system issues and communicate any major technical problems to leadership 
• Provide loss prevention control through accurate change orders, cash reconciliation, and variance tracking 
• Uphold cleanliness, organization, and presentation of the department 

Staff Leadership & Development 

• Inspire, motivate, and lead Front End staff to deliver outstanding guest service 
• Build a cohesive team grounded in mutual trust, respect, and accountability 
• Serve as a positive role model and mentor, fostering continuous growth and engagement 
• Interview, hire, and onboard new team members in collaboration with the P&E team 
• Oversee staff scheduling, attendance, and productivity 
• Provide staffing solutions and support during our busy holiday season 
• Conduct training, coaching, and performance evaluations, including stay interviews and disciplinary actions when necessary 
• Create weekly schedules 
• Promote a culture of teamwork, professionalism, and high hospitality standards 
• This is a hands-on leadership role requiring strong  communication, problem-solving, and organizational skills. If you're      passionate about people, service, and leading by example, we’d love to hear from you. 
• Join us and help shape a guest-first culture where people feel valued, supported, and inspired. 

Benefits we're proud of! Staff at Healthy Living enjoy: 

• Health Insurance (we pay 75% you pay 25% for single health benefits) 
• Dental and Vision Insurance 
• Short Term Disability Insurance 
• Life Insurance 
• Critical Illness Insurance 
• Accident Insurance 
• Flex Spending Accounts 
• Health Spending Accounts 
• Paid time off (Full time staff receive 2 weeks, gain additional week on 1st and 4th anniversary) 
• Sick time (Part time staff receive 40 hours of sick time a year) 
• Paid Maternity/Paternity time, up to 8 weeks paid time off! 
• Generous store discount: 20% off grocery, 20% off hot bar/salad bar/coffee and juice bar, 10% off beer, 20% off wine, 30% off vitamins/supplements 
• 401(k): 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%. Staff are 100% vested in Healthy Living’s contribution from day one 
• Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money! 
• Free Celtics tickets 
• Plus many more! 

Healthy Living's Essential Behaviors 

Make Someone’s Day 

You’re here because you’re a true 51%er and we want you to bring genuine enthusiasm to work daily. You get that warm, fuzzy, tingly-from-head-to-toe feeling when helping others – staff and guests! You see getting to “yes” as a super-fun challenge! You readily and freely interact with every guest. There’s nothing you like more than seeing guests leave happier than when they arrived. When your teammates are having a tough day, you use positive energy to bring them up. When you smile, everyone smiles. 

Move fast and be thorough 

You work with a purposeful sense of urgency. You will be trained to achieve excellence in your job to complete tasks quickly, efficiently, and with great skill, and at the same time remembering to look up and connect with each guest. You LOVE getting the job done and doing it well. 

Create a team people want to stay on 

Your genuine, positive energy contributes to an upbeat, effective team where you and your co-workers thrive and express a desire to stay and to grow together. You treat your teammates with respect and kindness every single day. You offer empathy and an open ear. You bring special skills to the team that are respected by your teammates and in turn you see the value in others’ skills and talents. 

Show Up 

You show up to work. You are fully present for your teammates, our guests, and our trade partners. You’re a reliable, invested member of the team. You bring authentic, positive energy to work every day. Deep down you care. 

“What can I do?” 

The words, “What can I do?” and “How can I help?” fly out of your mouth because you recognize that the collective goal of the team and the store is bigger than the task at hand. You anticipate the needs of your coworkers and the guests and are proactive in helping others. 

Come with a solution 

You have a keen eye for identifying pain points in our systems, but you always come to the table with a solution to offer. You think outside the box, you’re creative in solving problems, and you adapt to change with grace. You always speak up and let us know what you need! 

Own it 

You hold yourself accountable and you’re accountable to your teammates. When there is an issue, ask yourself, “What can I do to help fix it?” When there is success, you and your team celebrate! The details matter, and you are attentive to all of them. 

Seek knowledge 

At Heathy Living we love learning and are naturally curious. We love feedback; it is an opportunity to improve ourselves. You reflect deeply on feedback by frequently looking inward and evaluating your own performance at HL. You are personally fulfilled by helping others grow and love taking on new challenges and new opportunities to learn. 

If all of this sounds like you, please apply for a position today and begin your career with our mission, vision, and values driven company. 

Healthy Living Market and Café is an equal opportunity employer and we’re proud to hire a diverse, inclusive Staff!