Associate Technical Services

Overview

 

About Business Unit:

 

Lotame delivers flexible data solutions to future proof connectivity and drive performance across all screens. Marketers, publishers, and platforms rely on our innovative and interoperable solutions, powered by our identity platform, to onboard, enrich, and address audiences. Lotame is headquartered in the United States and serves global clients in North America, Latin America, Europe, Middle East, Africa, and Asia Pacific.

 

The Associate Technical Services, supports the successful onboarding of clients onto Spherical, Lotame’s world-class next-generation data platform. In this role, you will assist with the execution of client implementation plans in collaboration with the Product Solutions Sales team and Center of Excellence teammates. Additionally, you will provide Tier 1 support for Lotame clients, helping to troubleshoot, diagnose, and resolve issues in the underlying software and systems powering Spherical. You will apply your technical abilities and people skills to effectively support internal and external stakeholders.

Candidates for this position should be familiar with major Internet technologies and comfortable working in a fast-paced startup environment. They will have a passion for solving problems, learning new tools and processes, and helping create efficiencies in how Lotame clients are supported and serviced. They will also be effective communicators, detail-oriented contributors, and great teammates.

In this role, you will work with teammates to support some of the world’s largest online publishers and top-tier marketers and agencies in delivering best-in-class technical service.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Collaborate with Product Solutions Sales and Center of Excellence teammates to support implementation plans for new Lotame clients
• Assist with the execution of implementation plans for new Lotame clients
• Work with the Support Engineering team to triage inbound support tickets and escalate bugs or other break-fix issues as appropriate
• Provide Tier 1 support and issue triage to clients experiencing technical problems with their implementation or the Lotame platform during implementation
• Track all implementations, cases and client requests in Lotame’s CRM
• Develop product expertise across key aspects of the Spherical platform, including data collection, taxonomy management, data categorization, audience building/segmentation, audience analytics, and audience activation
• Share feedback with business and product teams regarding product and documentation gaps and potential improvements
• Provide SalesForce administrative support when applicable

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related field, AND
• 0-2 years of relevant experience, OR
• Relevant combination of education and experience
• Preferred: Experience in client services or technical support roles
• Preferred: Experience supporting online Ad operations, Ad tech, or SaaS businesses

Necessary Skills:

• Ability to learn new technologies and help translate them into solutions for clients.
• Familiarity with web development technologies including Chrome, FireFox & Safari browser developer tools, HTML, PHP, JavaScript, and MySQL
• Organized and analytical, able to assess client needs and contribute to effective implementation plans
• Basic to Intermediate knowledge of the SalesForce platform and willingness to learn administrative functions within SalesForce
• Business and operational analytical skills
• Sound decision-making and problem-solving skills
• Ability to communicate effectively and work across cross-functional teams
• Ability to manage personal workload with guidance and support from teammates and managers 

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

 

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

 

Epsilon is an Equal Opportunity Employer.  Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.