Senior Manager Community Outreach & Engagement

Description

The Senior Manager of Community Outreach & Engagement leads a team dedicated to building strong relationships with homeowners, neighbors, volunteers, and community partners across Habitat Omaha’s five-county service area. This role ensures that community engagement, homeowner support, neighborhood relations, and volunteer and faith partnerships are delivered through consistent systems, strong collaboration, and a clear, mission-aligned strategy that strengthens community connection and supports Habitat Omaha’s full range of housing and neighborhood programs.

Requirements

What You Will Do

You will guide the direction of Habitat Omaha’s community engagement work by building a clear strategy, cultivating meaningful relationships, and stewarding a growing portfolio of outreach, engagement, and partnership activities. You will lead a team that provides consistent communication, strong connection, and responsive support to residents, partners, and homeowners.

You will collaborate across departments to align outreach with organizational priorities, ensuring that community engagement supports program pipelines, strengthens neighborhood trust, and elevates community voice. You will also represent Habitat Omaha in community partnerships and help build the systems and capacity needed for a sustainable, scalable engagement that supports long-range organizational goals.

This role is ideal for someone who understands neighborhood dynamics, values relationship-based work, and is motivated by shaping a growing area of impact that deepens Habitat Omaha’s connection to the communities we serve.

How You Will Make an Impact

• Strengthen Habitat Omaha’s connection to residents, partners, and volunteers by shaping a coordinated, community-centered approach to engagement across all programs
• Build the systems, practices, and team capacity needed for consistent, reliable outreach that supports participation in homeownership, home repair, housing counseling, title clearing, and TODD services
• Deepen neighborhood trust by ensuring residents experience clear communication, responsive support, and meaningful opportunities to engage before, during, and after Habitat’s work
• Guide the development of community-led engagement opportunities and partnerships that elevate residents’ voices and strengthen long-term relationships
• Align volunteer and faith engagement with organizational needs, supporting the identification and cultivation of skilled and core volunteers and ensuring volunteer experiences reflect Habitat’s values
• Create a cohesive engagement ecosystem that connects community outreach, homeowner support, neighborhood relations, and volunteer partnerships
• Build the internal infrastructure that allows community engagement to scale by establishing clear workflows, strengthening cross-department collaboration, and developing a team that operates with clarity, accountability, and continuous learning

What You Bring

• 5–7 years of experience in community engagement, neighborhood relations, program management, volunteer management, or related work involving relationship-based outreach
• A strong ability to build trust with diverse communities, partners, and stakeholders
• A strategic mindset that allows you to see patterns, anticipate needs, and design approaches that support long-range organizational goals
• A leadership style grounded in developing people through clarity, coaching, and collaboration
• A natural talent for building or improving systems, processes, or engagement models in a growing or evolving area of work
• Clear, confident communication and a relationship-centered leadership style
• A mission-aligned approach to community-driven work

What Success Looks Like

Community Connection & Neighborhood Relationships:

• Residents feel informed, welcomed, and connected before, during, and after Habitat’s work
• Neighborhood associations and community partners experience consistent communication and reliable follow-through
• Habitat’s presence is recognized as collaborative, responsive, and community-centered

Engagement Across All Programs:

• Outreach efforts are aligned with program pathways so residents understand how to participate in homeownership, home repair, housing counseling, title clearing, and TODD services
• Voice in Action remains an active platform for resident participation and leadership, supported by clear communication and consistent engagement practices
• Habitat is represented at community events through coordinated, mission-aligned participation across your team

Exceptional Client & Homeowner Experience:

• Homeowners and clients experience clear communication, timely support, and a consistent engagement journey across all services
• Walk-throughs, HOA participation, and post-close support are well-coordinated and reliable
• Homeowners and clients experience reliable communication and coordinated support across all services

High-Quality Events & Engagement Touchpoints:

• Dedications, TODD events, Rock the Block, and community cleanups are coordinated through clear systems that support high-quality experiences and engagement
• Speakers, partners, and participants are prepared and engaged
• Events create meaningful moments that connect people to Habitat’s mission

Volunteer & Faith Engagement Growth:

• A clear strategy and reliable systems support the identification, cultivation, placement, and retention of skilled, core, and faith-based volunteers across the organization
• Faith partnerships expand and deepen, supporting both volunteerism and community connection
• Volunteer experiences are positive, well-coordinated, and aligned with Habitat’s values
• Outreach efforts contribute to increased engagement from skilled, core, and faith-based volunteers across Habitat Omaha activities

Team Leadership & Operational Strength:

• Staff feel supported, confident, and clear on expectations
• Workflows and systems are consistent, reliable, and aligned with organizational priorities
• The department operates with collaboration, accountability, and continuous learning
• The Senior Manager is viewed as a steady, mission-aligned leader and a trusted partner across the organization

Equal Opportunity Policy

Habitat for Humanity of Omaha (Habitat Omaha) actively recruits, employs, trains, and compensates employees regardless of race, color, religion, sexual orientation, gender identity or expression, gender, national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Habitat Omaha complies with applicable state and local laws governing nondiscrimination in employment in every location. This policy applies to all terms and conditions of employment, including workplace harassment.   

At Habitat Omaha, we have a clear vision to be the place where a diverse mix of talented people want to come, to stay, and to do their best work. Our vision is to see a world where everyone has a safe, affordable place to live, and we know our company runs on the hard work and dedication of our passionate and creative employees. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in the work that we do externally in the community, as well as internally with our employment practices.