- Location
- Zür-För181, Switzerland
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
Your future starts here
You shape the next generation of customer interaction systems. Working in a multidisciplinary team of engineers and designers, you build reliable chat and voice solutions that deliver measurable outcomes. You combine production‑grade systems with adaptive, tool‑based AI to move beyond scripted, large language model flows toward agent‑based solutions. This approach improves user experience, reliability and business impact.
- Design and run scalable chat and voice systems with strong user experience, reliability and measurable outcomes
- Define and adopt agent‑based interaction patterns and modern orchestration across customer‑facing use cases
- Build AI workflows that integrate tools, interfaces and external agents, and improve observability, logging, evaluation and quality monitoring
- Collaborate closely with business, design and engineering to turn requirements into production solutions and continuously optimize interaction flows
- Shape at scale, learn continuously in a collaborative team and access modern AI technologies
Your skills
- Degree (ETH/Uni/FH) in Computer Science, Computational Linguistics, Data Science or a related field
- Programming experience in Python and modern software development
- Experience with platforms such as Rasa, Dialogflow, AWS, Bedrock, MCP, or agentic workflows
- Curiosity about large language model systems, AI orchestration patterns and emerging AI technologies
- Pragmatic, curious and solution oriented, balancing innovation with scalable, maintainable implementation
- Communicative and team oriented, comfortable working across disciplines
- Strong communication in English and good proficiency in German
- Technical affinity and willingness to learn new tools, frameworks and integration patterns
With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits.
Is it a match? Apply now.
Discover your possibilities
Any questions?
Here you'll find answers to the most important and frequently asked questions.
To all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.
