- Salary
- $91k – $108k/yr
- Location
- Downtown Oakland, CA, CA, US
- Department
- Customer Service
- Source
- GovernmentJobs
Description
AC Transit is seeking a highly organized, customer-focused professional to join our team as an Assistant Program Specialist. This position provides administrative, technical, and programmatic support for customer-facing initiatives such as AC Transit’s institutional pass programs that improve access to public transportation throughout the East Bay.
The initial assignment will support the District's Student Transit Pass Program, collaborating with schools, community partners, students, and District staff to administer a vital transit benefit program to the communities served. Assignments are subject to change based on operational needs, and incumbents may be assigned to support other customer service, community outreach, mobility, or special programs.
The Position: Under general supervision, the position provides administrative and technical support for customer-facing initiatives and institutional pass programs; ensures adherence to AC Transit, state, federal laws, and regulations related to the area of assignment to achieve the highest levels of safety and quality of service delivery, and customer engagement. Initially, under close supervision, incumbents receive training and learn policies and procedures, specific methods, and regulations relevant to the assigned program(s).
This is an excellent opportunity to work for the largest bus agency in California, make a difference in our local community, and promote AC Transit as a great employer of the East Bay. In addition to working with some of the best in the business, AC Transit also has an excellent benefits package that includes pension, medical, dental and vision coverage, flexible spending, and 457 savings plan.
- Assists in developing, coordinating, and implementing, functions and activities in support of an assigned program; monitors program performance; performs a variety of administrative, coordinative and technical support duties for a designated program or programs.
- Ensures compliance with federal, state, local, and District policies, regulations, rules, and guidelines governing the designated program, including those established by vendor partners such as Clipper, the regional fare payment system.
- Performs a variety of general office support work including preparing, tracking, and managing shipments; organizing and maintaining various files and databases in a database management application such as Microsoft Access and customer relationship management systems such as Salesforce; creating correspondence, reports, forms, and specialized documents; and proofreading and checking materials for accuracy, completeness, and compliance with departmental policies and regulations.
- Assists in establishing, entering, and maintaining the data needed for record-keeping in various systems, documenting program compliance and administration; resolves operational issues; improves service delivery.
- Participates in the implementation of policies and procedures to ensure activities comply with established rules, regulations, ordinances, and procedures.
- Serves as a liaison and provides customer service to participants, staff, and community organizations; provides presentations, information, and assistance regarding assigned programs and services; receives and responds to inquiries relating to assigned area of responsibility; communicates issues to staff as appropriate.
- Acts as a program representative with external organizations to relay or obtain relevant information regarding program activities; coordinates department services and activities, including events, with other District departments, staff, and outside agencies.
- Prepares, assembles, copies, collates, and distributes a variety of program-specific information, forms, records, reports, and data as required.
- Learns to coordinate and conduct training activities related to program assignment; contributes to the development of training curricula and materials.
- Assists higher levels in administering the assigned programs and activities.
- Attends and participates in a variety of professional meetings and regulatory training; stays abreast of new trends, innovations, laws, and regulations as they relate to the area of assignment.
- Performs related duties as required.
Education: Equivalent to a bachelor’s degree from an accredited four-year college or university in business or public administration, planning or related field. Additional years of experience may be substituted for education on a year-for-year basis.
Experience: One (1) year of recent, verifiable, specialized administrative or program support experience.
Special Requirements: Must be willing to: (1) work outside regular business hours as required and (2) travel between the various District divisions.
Desired Qualifications
- Highly organized with exceptional attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- A strong communicator with excellent customer service skills.
- Able to analyze information, solve problems, and exercise sound judgment.
- Adaptable and eager to learn new programs, technologies, and business processes.
- Collaborative and able to build effective relationships with diverse stakeholders.
Experience with one or more of the following is highly desirable:
- Salesforce or other Customer Relationship Management (CRM) systems.
- Microsoft Access, Excel, Word, Outlook, and PowerPoint.
- Coordinating public programs, community outreach, or educational initiatives.
- Working with schools, educational institutions, youth-serving organizations, or public agencies.
- Preparing presentations, training materials, or informational communications.
- Managing multiple projects and deadlines in a collaborative environment.
Physical Requirements: Must maintain the physical condition necessary to: (1) perform tasks in an office setting operating a personal computer, keyboards, and other peripheral equipment; and work in the field, which requires incumbents to (2) possess physical mobility in order to direct or conduct field studies and attend external meetings and events.
THIS POSITION IS A UNION POSITION, REPRESENTED BY AFSCME
The Selection Process: The Human Resources department must receive a completed online application by the filling date. If this recruitment is "Continuous," it may be closed at any time without notice. Applications will be screened for job related qualifications, and those candidates who best meeting the qualifications listed on this Job Announcement will be invited to participate in an examination process that may include written, oral and/or performance segments. Current District employees must have satisfactory attendance and performance records. Finalists will be placed on an Eligibility List. When filling vacancies, the Human Resources Department will refer the top candidates to the hiring department for final screening and recommendation.Benefits: The transit professionals who call AC Transit home represent the rich cultural diversity of the Bay Area. For more than 60 years, we have been an equal opportunity employer honoring religion, ethnic background, national origin, gender, gender expression, genetic information, disabilities, age, and veteran status. We are not only an inclusive employer but also offer a comprehensive benefits package rooted in choice, flexibility, and affordability. Benefits are effective the first of the month following your hire date. Employees and eligible dependents have access to the following benefits*:
- Medical - Choice of two Health Maintenance Organizations (HMOs): Kaiser Permanente and Health Net. $10.00 office visit co-pays; $5.00 - $35.00 prescription co-pays.
- Dental – MetLife Preferred Provider Organization (PPO) $50 annual deductible per person/$150 per family; $3,000 per person annual maximum; preventative care covered at 100%; basic and major care covered at 90%; $4,000 lifetime maximum orthodontia covered at 50%.
- Vision - Vision Service Plan - $10.00 copay; eligible for an exam, lenses, frames or contact lenses every 12 months – based on the last date of service. $200 frame allowance or $120 allowance for contact lenses.
- Employer paid Basic Life Insurance
- Employee paid Voluntary Term Life Insurance
- Employee Assistance Program (EAP)
- Medical premium reimbursement for eligible retirees
- Flexible Spending Accounts (FSA) for Health Care, Dependent Care, Parking, Transit
- AC Transit contributes up to $50.00/month towards an employee’s FSA Transit costs
- Free AC Transit Bus Pass
- Federal Credit Union
- Vacation and Sick Leave or Personal Time Off
- Ten (10) paid holidays; 2 paid floating holidays; 1 paid birthday holiday
- Five (5) bereavement days
- Tuition Reimbursement – up to $2500 per fiscal year on approved courses
- Wellness Program
Pension: All AC Transit employees participate in a lifetime defined benefit pension. All employees hired on or after January 1, 2020, may be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA). As such, he/she may be required to contribute a small portion of annual income towards the cost of his/hers District pension.
ADA Compliant and Drug Free Workplace: The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you have a need for an accommodation, please call Human Resources at (510) 891-4783.
The Alameda Contra Costa Transit District has established the goal of a 100 percent drug and alcohol-free workplace. Applicants will be required to undergo drug and alcohol testing prior to employment and those in safety sensitive positions will be subject to further drug and alcohol testing through their period of employment, including random drug and alcohol testing.
In accordance with federal requirements, all job applicants selected for appointments in a safety sensitive position are subject to pre-employment drug and alcohol testing. A final job applicant will be tested for five prohibited drugs: Cocaine, PCP, Amphetamines, Marijuana and Opiates. During employment, employees holding safety sensitive positions are subject to random, reasonable suspicion, post-accident, return-to-duty, and follow-up drug and alcohol testing. Additionally, in the event of an absence of more than 90 days from a safety sensitive position, pre-employment drug testing will be performed.
