Client Mgmt Group Mgr

Citi is looking for a Client Management Group Manager to lead a high-performing team of client specialists and senior managers, driving operational strategy and client outcomes across a complex, multi-layered function. In this senior leadership role, you will hold full accountability for a broad portfolio of client management operations — shaping policy, managing resources, and partnering with senior directors to deliver results with firm-wide impact. This is an opportunity to take ownership of a critical function at one of the world's leading global banks and make a measurable difference across both client relationships and operational performance.

Responsibilities

• Lead and manage a large team of Client Specialists, Managers, and Senior Managers, setting clear performance expectations and delivering regular evaluations, compensation recommendations, and personnel decisions.
• Partner with senior directors to shape and execute strategic plans across the client management function, translating business priorities into clear operational direction.
• Take full accountability for end-to-end area outcomes, including budget management, resource planning, policy formulation, and delivery performance.
• Build and maintain senior-level relationships within client organizations, serving as a trusted escalation point for complex issues requiring senior judgment.
• Identify and resolve high-impact, variable issues by applying deep functional knowledge and drawing on a wide range of internal and external information sources.
• Define and uphold operational standards across the team, ensuring all procedures are consistently followed and continuously improved.
• Assess risk in business decisions with rigorous attention to regulatory compliance, ethical conduct, and the protection of client and firm interests, escalating control issues with transparency.

Required Qualifications & Skills

• 10 or more years of relevant experience in financial markets, with a demonstrated ability to operate at a senior leadership level within complex organizational environments.
• Proven ability to lead large, multi-layered operations teams of 40 or more people — including senior manager layers — while maintaining high performance and clear accountability across the function.
• Experience designing and delivering operational strategies and driving significant organizational change within a fast-paced, large-scale global financial firm.
• Demonstrated success building and leading high-performing teams across a regional footprint, consistently delivering exceptional results through people development and effective team structures.
• Solid background managing operational budgets, monitoring financial metrics, and aligning resource allocation to business priorities.
• Advanced advisory and influencing skills, with the ability to build trust with clients and senior leaders, evaluate complex needs, and develop tailored solutions.
• Exceptional capability to navigate complex organizational structures, build consensus across functions, and influence senior stakeholders to drive outcomes.
• Full professional fluency in English, both written and spoken, with excellent communication and organizational skills and the ability to perform under pressure and to competing deadlines.

Beneficial Skills & Qualifications

• A Master's degree in a relevant field is preferred, complementing the required bachelor's or university degree.
• Experience operating as a trusted escalation point for both internal business leaders and external clients across complex, cross-functional scenarios.
• Analytical and problem-solving capability in situations requiring independent judgment, interpretive thinking, and a high level of personal integrity.

What We Offer

At Citi, senior leaders are given the platform, resources, and global reach to make a genuine impact. Joining us means taking ownership of a function that matters — with the support, flexibility, and long-term value you need to thrive professionally and personally.

• A hybrid working model offering 3 days in the office and 2 days working remotely, giving you the flexibility to balance focused collaboration with independent working.
• Direct exposure to senior stakeholders and strategic decision-making at a leading global financial institution.
• Ownership of a significant client management portfolio and a large, multi-layered team — with the autonomy to shape how it operates and performs.
• Access to Citi's global network, enabling you to build connections and develop professionally across one of the world's most recognized financial organizations.
• A performance-driven environment that recognizes leadership, rewards results, and supports long-term career advancement at a senior level.
• Comprehensive wellbeing, financial wellbeing, and family support benefits, alongside localized offerings designed to support you at every stage of your career.

SVP

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Client Consulting, Client Reporting, Client Work.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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