Senior Systems Engineer

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

PetPlace, a subsidiary of IPH now Doubtless, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.

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We are seeking a Senior Systems Engineer to champion our internal support tool. You'll help design, develop, maintain, and support technical infrastructure that includes network, hardware, database, and/or system software components.

Day to Day tasks: 

• Conducts analysis of business problems and leads the evaluation, development, and recommendation of specific technology products and platforms.

• Provides cost-effective solutions that meet business and technology requirements.

• Research and design best fit infrastructure, network, database, and/or security architectures.

• Guides configuration, debugging, and support for infrastructure and ensures quality and change control standards are met.

• Addresses gaps with existing support processes, documentation, etc.

• Monitors system performance and troubleshoots issues.

• Performs other duties and responsibilities as assigned.

Level Specific Responsibilities: 

• Leads the design and implementation of computer systems and software to meet the needs of the organization.

• Monitors system performance and troubleshoots complex issues, including those involving multiple systems and/or applications.

• Develops and implements disaster recovery plans and procedures for complex environments.

• Leads the implementation and maintenance of security measures.

• Leads the design and implementation of complex network infrastructures.

• Develops and implements policies and procedures related to system administration.

• Acts as a technical leader and mentor to junior engineers.

Accountability/Complexity:

• May manage projects requiring the responsibility of delegating work and reviewing resulting work product.

• May be responsible for providing guidance, coaching, and training to other employees within job area.

• May function as a team lead and assistant to the supervisor/manager.

#petplace #iph

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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