Case Manager - Tenancy and Estates

We are working closely alongside a Local Authority in Somerset to assist with the appointment of a Case Manager - Tenancy and Estates, on a 6.5-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £18.70 - £25.05 per hour

Summary:

We are seeking an experienced Case Manager – Tenancy and Estates to deliver a comprehensive tenancy and estate management service for a portfolio of approximately 550–750 social housing properties. The successful candidate will manage a wide range of housing-related enquiries, provide tenancy advice, support vulnerable residents to sustain their tenancies, and handle complex tenancy management cases while maintaining accurate records on the Open Housing System.

Responsibilities:

• Manage a portfolio of 550–750 social housing tenancies, providing advice and resolving tenancy-related enquiries.
• Investigate and manage complex tenancy cases, including tenancy breaches, anti-social behaviour, safeguarding concerns, and tenancy sustainment.
• Provide practical support to vulnerable tenants, working with internal teams and external agencies to help sustain tenancies.
• Maintain accurate case records and update all customer interactions on the Open Housing System.
• Deliver high-quality customer service while ensuring compliance with housing legislation, tenancy agreements, and Council policies.

Essentials:

• Experience managing social housing tenancies or housing management cases.
• Experience supporting vulnerable customers and handling complex tenancy issues.
• Experience maintaining accurate case records using housing management systems.
• Experience working within housing legislation and tenancy management procedures.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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