- Location
- Colombo
- Type
- Full-time
- Department
- Engineering
- Experience
- 1+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- CareersPage
Description
Job Description
- Provide technical support for cyber security solutions and services in accordance with agreed service levels
- Assist in monitoring, troubleshooting, and resolving technical issues within customer environments
- Provide L1 and L2 support for customer incidents and maintain accurate support ticket records
- Support project implementation and deployment activities across customer environments
- Assist in Proof of Concepts (PoCs), technical evaluations, and testing activities for security solutions
- Work with internal teams to support project delivery within agreed timelines and quality standards
- Support customer engagements by gathering technical requirements and assisting with solution configurations
- Assist in validating solution functionality and performance within customer environments
- Maintain technical documentation, support records, and implementation artefacts
- Build positive working relationships with customers and internal stakeholders
- Support customer training, demonstrations, and technical knowledge-sharing activities when required
- Ensure adherence to support procedures, operational standards, and service-level commitments
- Continuously enhance technical knowledge through training, certifications, and industry learning
- Support cross-functional activities and contribute to team objectives where required
Person Specification
- Bachelor's degree in Cyber Security, Information Technology, Engineering, Computer Science, or a related discipline
- Minimum 1+ years of experience in the cyber security domain
- Exposure to cyber security technologies such as firewalls, endpoint security, web application security, or security monitoring solutions
- Basic understanding of cyber security principles, security controls, and industry best practices
- Professional certifications such as Check Point, Palo Alto, Imperva, F5, Fortinet, Cisco Security, or equivalent will be considered an advantage
- Strong analytical, troubleshooting, and problem-solving skills
- Good communication and teamwork skills with a willingness to learn and develop technical expertise
- Ability to support customer environments, project delivery, and operational activities
